Michelle Elily

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales. Supervised server staff and simultaneously served personal section of tables.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Increased sales significantly by upselling higher-end products to customers.

Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Resolved guest and employee complaints to maintain complete customer satisfaction and Workforce effectiveness

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.