Jose Paolo Montañano

Al Qusais Branch Branch - Dubai, UAE (November 2015 - February 2016)

Emirates Airlines HQ Branch - Dubai, UAE (March 2016 - February 2017)

Sahara Mall Branch - Sharjah, UAE (March 2017 - June 2022)

Sharjah Main Branch - Sharjah, UAE (July 2022 - December 2023)

• Increasing market share of asset products and acquire more New To Bank (NTB) customers and function in line with Emirates NBD Group's overall business strategy
• Bringing new companies to bank's approve list of employers & capitalize on these relationships to increase overall penetration of retail banking products
• Managing customer bank accounts, including opening and closing accounts and monitoring financial transactions
• Build long-term relationships with customers to understand their financial needs while providing suggestions regarding products and services
• Help customers bank more efficiently using web, mobile, and ATM banking
• Resolving client complaints and queries about accounts and banking services
• Researched financial products thoroughly to provide thorough, reliable client guidance.

• Present and sell financial products to ensure optimal level of customer services through various field sales and sales calls.
• Manage selling of various products in professional manner and monitor all customer queries and ensure timely response to all issues.
• Coordinate with customers and provide various company promotions and offers, services and detail quote for all required information.
• Maintain and update knowledge on all company products and services
• Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products and ensure optimal utilization of all sales tools and resources.

• Makes outbound calls and answer incoming telephone calls, in-person visits and presentations to existing and prospective customers.
• Influences customers to apply or retain product or services by following prepared sales script to give product reference information.
• Document transactions by completing application forms, record call logs and maintains database by entering, verifying and backing up data.
• Creates and manages customer's value plan for existing customers highlighting profile, share and value opportunities.
• Supplies management with call reports and MS Excel reports on customer needs, problems, interests, competitive activities, and potential for new products and services.