Joseph Abut
Dubai,UAE
Summary
A dedicated professional with expertise in laundry and floor care, specialising in cleaning, hygiene, and food safety. Demonstrates strong skills in customer complaint resolution and territory management, effectively prospecting new opportunities. Committed to maintaining high standards of service and safety while seeking to leverage skills in a dynamic environment.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Territory manager
Ecolab Emirates General Trading LLC
Dubai, UAE
09.2013 - Current
- Conducting regular service visits to ensure dispenser calibration and identify sales opportunities.
- Facilitating onsite training to enhance customer safety and chemical application procedures.
- Acquiring new accounts, expanding territory while assessing specific product needs.
- Analysing competitor activities to refine strategies and maintain market position.
- Responding promptly to client concerns, achieving high satisfaction rates.
- Conducting annual business reviews to demonstrate value of services provided over the year.
Technical and sales coordinator
Cloud Qatar W.L.L.
Doha, Qatar
06.2012 - 06.2013
- Resolved critical customer issues promptly, boosting service quality.
- Coordinated with marketing team to ensure successful product launches.
- Managed sales enquiries effectively to enhance customer satisfaction.
- Conducted on-site product demonstrations to showcase features and address concerns.
Audio visual specialist
Saudi Oger Ltd
Jeddah, Kingdom of Saudi Arabia
09.2010 - 11.2012
- Designed effective layouts for speakers and screens to optimise sightlines and acoustics at venues.
- Resolved technical issues promptly, minimising downtime during events.
- Streamlined installation process of AV equipment, enhancing efficiency at events.
- Provided technical support during live events, reducing disruptions.
- Delivered clear, high-quality visuals to improve overall presentation quality.
- Promoted safety in handling electrical connections during setup procedures.
Field service technician
Alaska Cleaning Centre
Doha, Qatar
08.2008 - 11.2008
- Responded swiftly to emergency calls, minimising disruption to client operations.
- Coordinated effectively with team members ensuring seamless workflow in the field.
- Ensured adherence to regulatory standards during all repair and installation processes.
- Communicated effectively with clients, fostering strong business relationships.
Education
Diploma - Business Management
Filipino Institute
Dubai, United Arab Emirates 07.2023 - 11.2024
Skills
- Laundry and floor care expertise
- Cleaning, hygiene and food safety specialist
- Customer complaint resolution
- Territory management and prospecting
Timeline
Diploma - Business Management
Filipino Institute
07.2023 - 11.2024
Territory manager
Ecolab Emirates General Trading LLC
09.2013 - Current
Technical and sales coordinator
Cloud Qatar W.L.L.
06.2012 - 06.2013
Audio visual specialist
Saudi Oger Ltd
09.2010 - 11.2012
Field service technician
Alaska Cleaning Centre
08.2008 - 11.2008
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