Joseph Kuria
Summary
Results-oriented professional with extensive experience in cargo operations and retail sales, particularly at FedEx Express International. Proven track record in logistics coordination and customer support, driving operational efficiencies and boosting customer satisfaction. Expertise in documentation management ensures precise task execution and streamlined processes. Seeking to leverage skills to enhance operational performance and service delivery .
Overview
10
10
years of professional experience
Work History
Cargo Operations Assistant
Fedex Express International
09.2021 - Current
- Reviewed shipping documentation to verify cargo details.
- Ensured seamless cargo movement by monitoring performance and safety compliance of handling tools.
- Conducted thorough inspections to verify shipment details such as weight, quantity, and size.
- Handled aircraft tugs with precision regularly.
- Executed aircraft marshaling operations to guide safe ramp movement.
- Inspected and documented discrepancies in baggage and cargo for immediate reporting.
- Maintained consistency in meeting tight schedules for flight operations.
- Maintained optimal safety standards in transferring airline cargo.
- Handled operational tasks for equipment including tugs, forklifts, and conveyor systems.
- Engaged in scheduled safety drills to enhance emergency preparedness.
Retail Sales Associate
Robin Ruth Middle East
01.2015 - 04.2021
- Maintained efficient system performance to support on-time order fulfillment.
- Managed vendor relationships to guarantee prompt supply chain operations.
- Logged shipping information to support accounting processes and recordkeeping needs.
- Packed and labeled materials for shipment.
- Engaged with clients through calls and face-to-face interactions for order placement and information dissemination.
- Maintained composure during high-stress situations.
- Enhanced customer experience by consistently offering exceptional support.
Education
Post-Graduate Diploma - Journalism And Mass Communication
Kenya College of Commerce
Nairobi, Kenya11-2019
Skills
- Documentation Management
- Inventory Oversight
- Precision in Task Execution
- Inventory Supply Management
- Business Operations Reporting
- Microsoft Office Proficiency
- Customer support
- Logistics Coordination
Languages
Swahili
First Language
English
Proficient (C2)
C2
UAE Driver's License
3 Years Experience
Airport Driving Pass
- Dubai Airports Authority issued pass.
References
References available upon request.
Timeline
Cargo Operations Assistant
Fedex Express International
09.2021 - Current
Retail Sales Associate
Robin Ruth Middle East
01.2015 - 04.2021
Post-Graduate Diploma - Journalism And Mass Communication
Kenya College of Commerce
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