Joseph Ssekate
Waiter
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Waiter
ajman saray luxury collection resort
Ajman, AJ
07.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Have been able to manage over 500 guest orders per day and raised sales by 10%
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Captain Waiter
palm hotel kampala uganda
kampala
01.2018 - 05.2021
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Showed high-level understanding of fine dining standards and practices.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
Housekeeping Attendant
Mestil hotel and Residencies kampala uganda
kampala
01.2016 - 05.2018
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Associate of Arts - Catering And Hotel Management
Crested Crane Hotel And Tourism Training Institute
Kampala Uganda 01.2018 - 04.2020
Bachelor of Arts - Hospitality And Tourism Management
Nile Vocational Institute
Kampala 01.2016 - 01.2017
Skills
Guest relations management
undefinedCertification
Diploma in catering and hotel management
Reading
i like reading books,like think big by Ben Carson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waiter
ajman saray luxury collection resort
07.2021 - Current
Captain Waiter
palm hotel kampala uganda
01.2018 - 05.2021
Associate of Arts - Catering And Hotel Management
Crested Crane Hotel And Tourism Training Institute
01.2018 - 04.2020
Housekeeping Attendant
Mestil hotel and Residencies kampala uganda
01.2016 - 05.2018
Bachelor of Arts - Hospitality And Tourism Management
Nile Vocational Institute
01.2016 - 01.2017
Diploma in catering and hotel management
Uganda advanced certificate of education
Uganda certificate of education
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