Joseph Kimaku Njoroge
Nairobi
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and busy environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Upendo Restaurant
03.2022 - 10.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, while sufficiently answering questions regarding menu item, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents..
Delivery Driver and Waiter
Karibu Tena Restaurant
11.2019 - 06.2021
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Verified each delivery against delivery instructions before delivering to customers.
- Notified management of vehicle safety concerns and issues.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Completed daily pre-departure inspection checklist before every shift.
- Met and surpassed productivity targets and quality standards.
- Collected money from customers, provided change.
Education
Driving License -
Africana Driving School
KenyaComputer And Information Systems
Eastland College Kenya
Nairobi, KenyaHigh School Certificate -
Spring Pastures High School
KenyaPrimary School Certificate -
Kerarapon Primary School
KenyaSkills
- Excellent communication
- Good listener
- Customer service
- Time management
- Multitasking
- Problem-solving
- Reliability
- Upselling techniques
Timeline
Restaurant Waiter
Upendo Restaurant
03.2022 - 10.2023
Delivery Driver and Waiter
Karibu Tena Restaurant
11.2019 - 06.2021
Driving License -
Africana Driving School
Computer And Information Systems
Eastland College Kenya
High School Certificate -
Spring Pastures High School
Primary School Certificate -
Kerarapon Primary School
Similar Profiles
Sequoia OwinoSequoia Owino
Mental Health Support Worker at Upendo Care ServicesMental Health Support Worker at Upendo Care Services
Joseph Kimaku NjorogeJoseph Kimaku Njoroge
Merchandiser at Upendo SupermarketMerchandiser at Upendo Supermarket
Halidi Ally MdimuHalidi Ally Mdimu
Elderly Caregiver Volunteer at Upendo Elderly Care CentreElderly Caregiver Volunteer at Upendo Elderly Care Centre