JOSETTE SAVIO GONSALVES

• Drive business development by focusing on promotions, targets and effectively using tools like Bi, Salesforce, Tableau etc.
• Responsible for Flight Planning and Forward Planning context to maximize efficiency ensuring all aspects of service standards to customers.
• Constantly reviewing performance within operational areas, identifying shortfalls and implementing short and long-term corrective action.
• Trained new team members on scripts, company services and performance strategies and provided mentoring to reach and exceed weekly and monthly sales goals.
• Accountable for recruitment, attendance management, performance management, coaching/development of reporting staff.
• Updated training materials and operational procedures to deliver consistent sales growth.
• Expertise handling of Constant Climate Active and Passive shipments using Envirotainers, Va-q-tec, Dokasch Opticoolers.
• Post Billing of Constant Climate Active Shipments.
• Represented India and the Sub-Continent as a UAT for the Optima Cops Project for IAG Cargo.

• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Influenced key decision-making and established trust with stakeholders.
• Launched new product lines with strong retail and marketing strategy.
• Conversant with booking tools, rate calculations/ revenue checks/ other charges etc.
• Placing/Monitoring CPA/BSA/PB bookings on a daily basis.
• Knowledge of special bookings (Constant Climate/ AVI/ Courier/ HUM etc.
• Check for Cargo Security Declaration against each shipment as per flight plans.
• Identify incorrect rate captured or input and rectify.
• Expertise handling of Constant Climate Active and Passive shipments by offering Active and Passive solutions to the customer.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Coached team to build client relationships and exceed sales targets.
• Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.

• Optimizing revenue through robust flight planning and also increasing yields while maintaining operational conformance.
• Passenger and Freighter flight planning, regularizing and manifesting.
• AIR AMS checks, system updates for all consignments to the US, EU and South America as per the custom requirements.
• Service recovery, track and trace of mishandles and ULT consignments.
• Valuable, Perishable, Envirotainers and Vaccine handling and pre alerts.
• Import and Export flight handling.
• Preparing Pallet Weight Statement/NOTOC to update Load Control.
• MAWB/HAWB data capture.
• Preparing Export/Import flight documentation.
• Carry out Flight Manifestation.
• Acceptance of Secure documentation, preparation of VAL NOTOC to be dispatched for flight.

• Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
• Completed preventative and reparative maintenance on aircraft electronics and computer systems.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Performed thorough visual and physical inspections of all electrical parts.
• Carrying out Transit/Extended Transit, A-Checks on the following aircrafts.

>BOEING 737-400/700/800/900

>ATR 72-600

>Boeing 777-300ER

>Airbus A330-200/300.

• Worked on the IFE Team on the following Panasonic IFE Systems.

>EFX

>EX2

>3000i