Joshua Anderson Thomas
Summary
Dynamic Digital Product Manager, with an experience of more than 10 years in product strategy, eCommerce transformation, and product lifecycle management and now obtained certified AI Solution Architect. Understands how to support and develop product strategies that are aligned with the company’s objectives, customer needs and contributes to business expansion by utilizing AI based innovations which increase level of product and business processes.
Demonstrated skills in building AI applications using no-code Tool Platforms with a thorough knowledge of AI tools, NLP application development, and application of responsible AI. Prepared to carry out market & product optimization research, manage product redesign and control projects that span multiple departments such as marketing, sales, tech, operations, logistics, and legal.
Motivated by the opportunities to use data and artificial intelligence to produce unique value for the customers. Works effectively with teams and aids in solving stakeholder engagement issues and developing robust go-to-market approaches to generate positive change of the company’s performance over time.
Overview
14
14
years of professional experience
7
7
Certification
3
3
On eCommerce Product
3
3
On Salesforce Sales and Service Cloud
3
3
On Intelligent Automation
1
1
As Agile Coach
Work History
Technical Product Owner
Alshaya Group
06.2022 - Current
- Delivered Features on Checkout Page on e Commerce Site that uplift the average transaction to 9.07%
- Increased visual impact when the full width is utilized for brands like H&M, VS and Footlocker
- Improving user engagement to checkout by providing the Progress Tracker
- Providing a visual representation of Categories that reduces the cognitive load and increase customer engagement on various categories
- Decreased the CTR(Click Through Rate) from Listing Pages to Product Details Page
- Increase customer engagement on Listing pages and increase conversion by making customer to click to PDP
- Assisted and Delivered launch of Alo Yoga e Com brands launch for UAE and New Balance Kuwait
- Out of Stock redesign for American Eagle Outfitters that reduces checkout abandonment upto 30%
- Implemented Google Data Layer requirements for Google Analytics, enabling advanced analytics capabilities and providing actionable insights for executive decision-making
- Led the development and delivery of key analytics projects aligned with the overall business strategy, resulting in significant organizational impact and improved decision-making processes
- Implemented Shoe AI, ShoeAI makes online shoe shopping super easy for everybody
- The Shoe Finder finds shoes that your shoppers want, are in-stock, and in sizes that fit them - because shoes fit differently
- Reduced the return orders by 2% and uplifting the customer experience by 5% on customer landing on Listing Pages.
- Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Agile Coach
Accenture
07.2021 - 06.2022
- Responsible for developing standards and requirements for Agile Process
- Keep an objective perspective on issues and troubleshoots by applying agile principles
- Responsible for providing training to the team on Agile Process
- Setup and standardize the Agile Processes in-conjunction with the Client stakeholders
- Organize and facilitate Big Room Planning Events for New ART's
- Experience in implementing Agile delivery process in projects and helping project to transform to the same
- Facilitate learning and development through individual and team coaching
- Coached the senior management in agile practices to ensure adoption of best practices from top-down
- Effectively communicate agile principles, scrum practices and overall operating model across the organization
- Champion the use of metrics and other objective measures across teams.
Product Manager
ZF Group
07.2019 - 07.2021
- Problem Identification - Collecting user feedback, internal feedback, and market feedback to identify and priorities the user needs and sources of value within product area
- Iterative Solution Formation - Work cross-functionally to hypothesize and validate solutions, convince stakeholders on your approach, and build out product evolutions
- Product Development - Management of the software development required for my team's product solutions; I will work alongside with Engineering and Design to see our ideas through to completion(MVP)
- Planning - I am accountable for Defining and Maintaining a clear roadmap for my product development area
- I am also Contributing cross-product development / release planning
- Go-to-Market - I will be leading seamless product rollouts, including coordination of necessary documentation and training for impacted users
- I will be responsible for monitoring adoption and feedback, and continue to iterate and improve solutions
- Communication - I am responsible for Communicating and presenting ideas, learnings and updating to senior leadership across the business
- Define, measure, and monitor KPIs, to ensure your product is delivering demonstrable business outcomes.
Senior IT Business Analyst
ZF Group
04.2015 - 07.2020
- Work with Business and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions
- Work collaboratively with team members to design a solution that will meet business requirements and fulfill user stories
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Participate in key meetings with business including requirement sessions, system demos, user acceptance testing, and end-user training
- Perform business analysis to support complex changes in local, regional or global context by capturing, defining and managing requirements in all project phases as well as by support solution design that delivers value to the stakeholder
- Design solutions aligned with Enterprise Architecture
- Design integration solutions in SOA manner to maximize asset reuse and to avoid redundancies for services, interconnects and data.
Associate Consultant
Igate Global Solutions
Chennai, Tamil Nadu
06.2014 - 03.2015
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
Senior Software Engineer
Hexaware Technologies
Chennai, Tamil Nadu
07.2010 - 05.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
B.E Electronics and Communication Engineering -
Karpaga Vinayaga College of Engineering and Technology
Chennai, Tamil Nadu04.2010
Skills
- AI Solutions Architect
- Release planning
- Business Analysis
- Product Backlog Management
- Roadmap development
- Agile frameworks
- Agile Methodology
- Product Lifecycle Management
- Stakeholder relationship management
Certification
- AI Solutions Architect
- AI Requirements Specialist (AIRS)
- Certified SAFe 6 Agilist, Scaled Agile Inc
- Certified Scrum Product Owner (CSPO), Scrum Alliance, Inc.
- Associate Cloud Engineer, Google Cloud
- Certified SAFe 6 Product Owner/Product Manager, Scaled Agile Inc
- PRINCE2 Agile Foundation, PeopleCert
Languages
Tamil
English
Personal Information
- Title: Product Owner
- Nationality: Indian
Software
Salesforce
SAP
Adobe Commerce
Drupal CMS
Adobe EDS
Adobe Target
Dynamic Yield
Adobe Experience Platform
Robotics Process Automation [Python]
HP Application Lifecycle Management [ALM]
HP Quick Test Professional
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