JOUVETTE LONGE WANG
Dubai
Summary
Dynamic hospitality professional with a proven track record at Al Khoory Executive Hotel, excelling in guest relations and cash management. Adept at streamlining check-in processes to enhance customer satisfaction, while effectively resolving issues and providing exceptional concierge services. Committed to fostering a welcoming environment and optimizing team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GUEST SERVICE AGENT
AL KHOORY EXECUTIVE HOTEL
01.2023 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
CONCIERGE SUPERVISOR
AL KHOORY SKY GARDEN
03.2022 - 03.2024
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Conducted competitive research to understand best practices and potential differentiators.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Implemented and developed ticketing support and phone systems.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
Education
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF BUEA
CAMERROON12-2015
High School Diploma -
CCAS KUMBA
CAMEROON06-2012
Skills
- Guest check-in and check-out
- Guest service and assistance
- Hotel amenity information
- Hospitality services
- Cash management
- Guest relations
- Cash handling experience
- Lost and found management
- Concierge services
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
INSTITUTE OF HOSPITALITY ENDORSED TYPSY
Certificate
Interacting With Guest
Front Desk Check-in And Check-out
Introduction To Front Office
Customer Service Essentials
Front Desk Upselling
Cybersecurity Awareness
Teamwork Fundamentals
Interacting with Guest
Timeline
GUEST SERVICE AGENT
AL KHOORY EXECUTIVE HOTEL
01.2023 - Current
CONCIERGE SUPERVISOR
AL KHOORY SKY GARDEN
03.2022 - 03.2024
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF BUEA
High School Diploma -
CCAS KUMBA
Similar Profiles
NICEN. P. KNICEN. P. K
Sr.Sales Engineer at ABDULLA AL KHOORY TRADING &CONTRACTING Co, Abdulla Al Khoory TradingSr.Sales Engineer at ABDULLA AL KHOORY TRADING &CONTRACTING Co, Abdulla Al Khoory Trading
EPHRAIM UDOYEEPHRAIM UDOYE
Loss Prevention Officer at Marriott Hotel and Executive Apartments, Al JaddafLoss Prevention Officer at Marriott Hotel and Executive Apartments, Al Jaddaf
Saravana Kumar GandhiSaravana Kumar Gandhi
Manager - Projects Switchgear Division at Aikah Electrical Industry LLC( a Part of Al Khoory Group of companies)Manager - Projects Switchgear Division at Aikah Electrical Industry LLC( a Part of Al Khoory Group of companies)
Paidamwoyo Priscilla TaruwonaPaidamwoyo Priscilla Taruwona
Administrative and Customer Service Assistant at Coach SportAdministrative and Customer Service Assistant at Coach Sport
Marion KimutaiMarion Kimutai
Virtual Executive Assistant at FreelanceVirtual Executive Assistant at Freelance