Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Joy Muhuta
Customer Service Representative
Dubai
Summary
Overview
6
years of professional experience
13
years of post-secondary education
Work History
RTADubai
Customer Service Representative
2020.09 - Current (6 education.years_Label & 1 education.month_Label)
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Emirates Leisure retailDubai
Sales Representative
2018.10 - 2020.07 (1 education.year_Label & 9 education.months_Label)
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Safaricom LTDNairobi
Sales Executive
2017.01 - 2018.08 (1 education.year_Label & 7 education.months_Label)
Job overview
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
Education
University of NairobiNairobi,Kenya
Diploma from Hospitality
2016.02 - 2017.03 (1 education.year_Label & 1 education.month_Label)
University Overview
Aberdares HighschoolNairobi,Kenya
High School Diploma
2012.02 - 2015.10 (3 education.years_Label & 8 education.months_Label)
University Overview
Thimbigua Primary SchoolNairobi,Kenya
GED
2003.02 - 2011.11 (8 education.years_Label & 9 education.months_Label)
University Overview
Skills
Strategic sales knowledge
International sales support
Sales expertise
Report preparation
Complaint resolution
Multi-line phone talent
Stock management
Creative problem solving
Timeline
Customer Service Representative
RTA
2020.09 - Current (6 education.years_Label & 1 education.month_Label)
Sales Representative
Emirates Leisure retail
2018.10 - 2020.07 (1 education.year_Label & 9 education.months_Label)
Sales Executive
Safaricom LTD
2017.01 - 2018.08 (1 education.year_Label & 7 education.months_Label)
University of Nairobi
Diploma from Hospitality
2016.02 - 2017.03 (1 education.year_Label & 1 education.month_Label)
Aberdares Highschool
High School Diploma
2012.02 - 2015.10 (3 education.years_Label & 8 education.months_Label)
Thimbigua Primary School
GED
2003.02 - 2011.11 (8 education.years_Label & 9 education.months_Label)