Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Joy Mwende Stanely

Joy Mwende Stanely

Nairobi,Kenya

Summary

Detail-oriented Customer service agent with over 2 years of experience in a customer service sector . Manages multiple concurrent tasks in fast-paced environment. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Adept at following instructions, rapport building and working cooperatively with team members.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Retail Customer Service Agent

Hevien Wholesale and Retail Centre
Nairobi, Kenya
03.2023 - 04.2025
  • Processing orders and transactions - updating and maintaining records of customer interactions
  • Responding promptly to customer inquiries in regards to products, store policies and services via phone, email, and live chat
  • Providing accurate and knowledgeable information for product features, pricing and after-sales services to enhance satisfaction
  • Proactively asking customers feedback to enhance clients experience and continually improve service
  • Dealing with unhappy customers and handling complaints and resolving issue in professional manner
  • Managed over 50 customer calls per day and this increased the Increased sales by 10%.

Education

Diploma in Hospitality And Business Management - Hospitality

The Eldoret National Polytechnic
Eldoret
03.2021 - 10.2022

High School Diploma - General Studies

Maua Girls High School
Meru,Kenya
03.2017 - 11.2020

Skills

  • Product knowledge
  • Data entry Accuracy
  • Point of sale proficiency
  • Digital literacy and computer skills
  • Record keeping
  • Effective communication skills
  • Problem-solving
  • Strong time management skills
  • Empathetic and friendly attitude
  • Precision and detail-oriented
  • Resilience in stressful situations

Languages

English
Swahili

Timeline

Retail Customer Service Agent

Hevien Wholesale and Retail Centre
03.2023 - 04.2025

Diploma in Hospitality And Business Management - Hospitality

The Eldoret National Polytechnic
03.2021 - 10.2022

High School Diploma - General Studies

Maua Girls High School
03.2017 - 11.2020
Joy Mwende Stanely