Joy Mwende Stanely
Nairobi,Kenya
Summary
Detail-oriented Customer service agent with over 2 years of experience in a customer service sector . Manages multiple concurrent tasks in fast-paced environment. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Adept at following instructions, rapport building and working cooperatively with team members.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Retail Customer Service Agent
Hevien Wholesale and Retail Centre
Nairobi, Kenya
03.2023 - 04.2025
- Processing orders and transactions - updating and maintaining records of customer interactions
- Responding promptly to customer inquiries in regards to products, store policies and services via phone, email, and live chat
- Providing accurate and knowledgeable information for product features, pricing and after-sales services to enhance satisfaction
- Proactively asking customers feedback to enhance clients experience and continually improve service
- Dealing with unhappy customers and handling complaints and resolving issue in professional manner
- Managed over 50 customer calls per day and this increased the Increased sales by 10%.
Education
Diploma in Hospitality And Business Management - Hospitality
The Eldoret National Polytechnic
Eldoret 03.2021 - 10.2022
High School Diploma - General Studies
Maua Girls High School
Meru,Kenya 03.2017 - 11.2020
Skills
- Product knowledge
- Data entry Accuracy
- Point of sale proficiency
- Digital literacy and computer skills
- Record keeping
- Effective communication skills
- Problem-solving
- Strong time management skills
- Empathetic and friendly attitude
- Precision and detail-oriented
- Resilience in stressful situations
Languages
English
Swahili
Timeline
Retail Customer Service Agent
Hevien Wholesale and Retail Centre
03.2023 - 04.2025
Diploma in Hospitality And Business Management - Hospitality
The Eldoret National Polytechnic
03.2021 - 10.2022
High School Diploma - General Studies
Maua Girls High School
03.2017 - 11.2020
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