Juan Carlo Basas

Results-driven IT and Telecom professional with strong experience in NOC operations, field technical support, and hands-on infrastructure work. Skilled in troubleshooting network and hardware issues, structured cabling, server and network equipment installation, and supporting data center or telecom environments. Adept at coordinating with cross-functional teams, managing incidents, preparing documentation, and ensuring smooth delivery of technical services. Known for being reliable, fast-learning, and committed to maintaining high standards of service, safety, and operational quality. Seeking opportunities where I can apply my technical skills, problem-solving ability, and strong work ethic to support critical IT, telecom, or data center operations.

Technical Coordination (between field teams, clients, NOC, vendors)

Documentation & Reporting (DPR, incident logs, MOMs, escalation notes)

Project Support (OSP/ISP tasks, scheduling field activities, tracking progress)

Inventory & Asset Management (tracking hardware, labeling, QC)

Permit/NOC Process Assistance (telecom authorities, access clearances)

Compliance & Safety Adherence (data center protocols, security policies)

Time & Priority Management (handling ticket queues, SLA-driven work)

Customer Support (direct, onsite, and remote communication)

Network Troubleshooting (LAN/WAN, connectivity issues, outage handling)

Hardware Support & Break-Fix (servers, switches, routers, components)

Structured Cabling (Fiber/UTP installation, termination, labeling, testing)

Rack Installations & Decommissioning (mounting, power, cable management)

Data Center Operations (environmental monitoring, access control, PM tasks)

Incident Management (NOC monitoring, escalation, RCA support)

Fiber & Copper Diagnostics (OTDR basics, continuity testing, patching)

Linux CLI Basics (diagnostics, system checks)

System & Network Monitoring Tools (NOC dashboards, ticketing tools)

IT Infrastructure Support (PC, network gear, peripherals, configuration)

Problem-Solving Under Pressure

Effective Communication (clear updates, escalation, client coordination)

Team Collaboration (cross-functional and remote teams)

Reliability & Ownership (on-call readiness, task follow-through)

Adaptability (handling field work, data center tasks, and support roles)

Process-Oriented Mindset (following procedures, checklists, SLAs)

• Resolved product issue through consumer testing.
• Collaborated with team of Engineers in the development of IPRAN Deployments.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 20 staff members.
• Documented and resolved Logs gathering technique which led to a more streamlined process of getting logs