Judith Kyoshabire
Dubai,United Arab Emirates
Summary
Enthusiastic, diligent and detail-oriented customer service professional with skills, knowledge and adequate years of experience in customer facing and service roles. Proven ability in delivering premium and exceptional service to customers/guests while representing establishment's brand values with professionalism. Adept at creating and maintaining positive guests experience while being able to function and perform effectively in a fast-paced and multicultural environment.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work history
Barista
Blue Door Cafe
Dubai, United Arab Emirates
2024.01 - 2025.12
- Responsible for delivering excellent customer service and managing daily operations including but not limited to customers order processing, hygiene upkeep and stock inventory/handling.
- Delivered tailored and exquisite service to 100+ customers on a daily basis
- Maintained cleanliness of café area to provide welcoming and personalized environment aligned with UAE regulations/standard and cafe policy.
- Delivered consistent quality service to customers with undivided attention to details.
- Supported visual presentation and product restocking in order to ensure quality and consistent services.
- Supported inventory management through monitoring of stock levels and assisting with restocking.
- Accurately process transactions and balancing of POS daily with 0% end-of-day discrepancies.
- Provided premium and efficient customer service during peak hours (averaging 120+ orders per day).
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Promoted seasonal beverages effectively increasing their uptake.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimize mistakes.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Collaborated with team members during busy periods improving workflow efficiency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Hostess
Mezo Noir Restaurant
Kampala, Uganda
2021.07 - 2023.09
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Coordinated efficiently with kitchen staff for timely food preparation.
- Distributing guests equally among server stations to prevent overwhelming staff and ensure efficient service.
- Handling guest inquiries, addressing complaints, and providing a positive first and last impression.
- Collaborated with the serving staff to streamline service delivery.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Assisted in setting up and clearing tables for improved dining experience.
Customer Service Representative/Cashier
Serena Hotel
Kampala, Uganda
2020.02 - 2021.05
- Warmly welcome guests upon arrival, escort them to tables, and provide menus.
- Handle initial complaints, accommodate special needs (e.g., families, accessibility), and ensure a smooth dining flow.
- Enhanced communication channels through regular updates on hotel policies and promotions.
- Provide accurate wait-time estimates during busy periods and maintain an organized, calm entrance area.
- Manage booking systems (phone, online) and organize the seating chart to optimize table turnover.
- Served as a communication hub by liaising between guests and servers/kitchen staff, informing them of large parties, allergies, or special requests.
- Handled checkouts, preparing final bills, and collecting payments.
- Resolving billing inquiries and discrepancies professionally.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
High School Diploma -
Bright Trust High School
KampalaSkills
- Sales persuasion
- Barista equipment maintenance
- Multitasking proficiency
- Point-Of-Sale system expertise
- Cash register proficiency
- Handling customer complaints
- Reliability in peak hours
- Basic computer literacy (Microsoft Office)
- Nutritional information awareness
- Complaint and conflict resolution
- Cash register operation
- Health and Safety Compliance
- Customer Service
- Team player
Languages
English
Fluent
Timeline
Barista
Blue Door Cafe
2024.01 - 2025.12
Hostess
Mezo Noir Restaurant
2021.07 - 2023.09
Customer Service Representative/Cashier
Serena Hotel
2020.02 - 2021.05
High School Diploma -
Bright Trust High School