Judy Mungai
Dubai,DU
Summary
Dynamic Customer Support Specialist with a proven track record at Yuvinalis Tour and Tourism, excelling in enhancing client satisfaction through exceptional communication ,problem-solving and cultural sensivity. Skilled in delivering exceptional support with patience,empathy,efficiency and care.Dedicated to creating positive experiences and building strong relationships through professionalism and teamwork.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Yuvinalis Tour and Tourism
01.2022 - 02.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted clients with travel inquiries, booking modifications, and itinerary changes efficiently.
- Utilized CRM software to track interactions and enhance customer service quality.
- Resolved customer complaints by identifying root causes and implementing solutions promptly.
- Collaborated with cross-functional teams to improve service processes and enhance client satisfaction.
- Trained new staff on customer support protocols and best practices for engagement.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Increased company positive feedback by 70%
Sales Agent
Electronics Shop
08.2017 - 04.2020
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to identify opportunities for product promotion and cross-selling.
- Collaborated with team members to optimize inventory management and product displays.
- Explained features and advantages of different products or services to promote sales.
- Streamlined sales processes, improving efficiency in order processing and fulfillment procedures.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Graduate Certificate - Barista And Cusomer Service
Jex Training Institute
Dubai UAE05-2023
Sales And Marketing
Thika Technical Training Institute
Kenya01-2015
Highschool Certificate
Kenya11-2013
Skills
- Excellent customer service,with professional verbal and written communications across situations
- Positive,friendly,adaptable,self disciplined,with a polished ,well groomed appearance meeting the standards
- Detail oriented,calm under pressure,maintaining safety and guest sattisfaction in a fast paced settings
- Team player with positive attitude,problem solving and focus on customer comfort and support
- PC based skills to operate windows and fast typing speed
- Fluent in both written and spoken English
Additional Information
- Age : 32
- willing to join immediately : yes
- Reference : upon request
Timeline
Customer Support Specialist
Yuvinalis Tour and Tourism
01.2022 - 02.2025
Sales Agent
Electronics Shop
08.2017 - 04.2020
Graduate Certificate - Barista And Cusomer Service
Jex Training Institute
Sales And Marketing
Thika Technical Training Institute
Highschool Certificate