Karim Elsayed
Dubai,United Arab Emirates
Summary
Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations. Responsible individual brings strong decision-making and relationship management skills to opportunities in debt collection and administration. Offers good attention to detail and conflict-resolution abilities for reliable credit control. Experienced Senior collection officer with proven abilities in debt recovery and reporting. Adept in invoice running, payment collection and recovery planning. Confident communicator building constructive relationships for improved debt outcomes.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Senior collections officer
Evolutions Property Management
Dubai, UAE
07.2024 - Current
- Exhibited strong multitasking abilities whilst handling multiple orders simultaneously.
- Collaborated closely with team members, promoting a harmonious work atmosphere.
- Implemented health and safety guidelines strictly within the workspace.
- Greeted customers warmly upon arrival, providing an inviting shopping experience.
Senior collections officer
Reportage Properties LLC
Abu Dhabi, UAE
11.2022 - 06.2024
- Contacted customers to arrange or collect payments.
- Communicated with customers diplomatically and respectfully.
- Followed company protocols to keep sensitive and financial information secure.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Handled financial transactions, creating and filing accurate records.
Senior debt collector
Speed Manegment Debt Collection
Abu Dhabi, UAE
04.2021 - 10.2022
- Contacted customers to arrange or collect payments.
- Communicated with customers diplomatically and respectfully.
- Followed company protocols to keep sensitive and financial information secure.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Offered debtors assistance with payment planning.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Adapted payment plans to suit individual financial situations.
CRM executive
Nakheel Prpoerties
Dubai, UAE
01.2020 - 10.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
HR executive
StanQuad for Debt Collection
Dubai, UAE
01.2018 - 01.2020
- Recruited, hired and trained new employees to optimise profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Improved business HR policies by guiding and collaborating with managers.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Used staff survey findings to implement enhanced working conditions and practices.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
HR manager
3aqarweb for Real state- Brokerage
Cairo, Egypt
06.2016 - 12.2017
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Recruited, hired and trained new employees to optimise profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Improved business HR policies by guiding and collaborating with managers.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Used staff survey findings to implement enhanced working conditions and practices.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Led high-performing teams and developed organisational leadership capacity.
- Provided strategic direction for human resources management team.
- Analysed market data to create competitive compensation and benefits packages.
- Developed bonus and incentive programmes to drive employee performance.
- Conducted workforce planning and benchmarking to meet company needs.
HR manager
Future Company for Customs Clearance
Cairo, Egypt
05.2015 - 05.2016
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Recruited, hired and trained new employees to optimise profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Improved business HR policies by guiding and collaborating with managers.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Used staff survey findings to implement enhanced working conditions and practices.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Led high-performing teams and developed organisational leadership capacity.
- Provided strategic direction for human resources management team.
- Analysed market data to create competitive compensation and benefits packages.
- Developed bonus and incentive programmes to drive employee performance.
- Conducted workforce planning and benchmarking to meet company needs.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Reduced staff turnover through improved performance development programmes.
- Created succession plans and promotion paths for staff.
Senior HR executive
EKTARNALK Advertising Agency
Cairo, Egypt
04.2014 - 04.2015
- Recruited, hired and trained new employees to optimise profitability.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Coordinated 4 Human Resources staff, leading employees by example to maintain productive department relations.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Improved business HR policies by guiding and collaborating with managers.
- Reduced staff turnover through improved performance development programmes.
HR executive
Kseibi Information Tecnology (KIT)
Cairo, Egypt
05.2011 - 04.2014
- Recruited, hired and trained new employees to optimise profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Improved business HR policies by guiding and collaborating with managers.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
Public relations officer
Shaaer Group For Investment And Hotel Management
Cairo, Egypt
01.2008 - 01.2011
- Planned, developed and implemented robust PR strategies to manage brand reputation.
- Promoted organisation as public representative at business, social and community functions.
- Conducted public presentations and prepared materials.
- Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
Receptionist
Global Tourism Club (GTC)
Cairo, Egypt
03.2005 - 12.2007
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
Bachelor of Business Administration - Busniness Adminstration
Integrated Thebes Academy (ITA)
Cairo / Egypt 09.2001 - 08.2005
Skills
- Interpersonal communication
- Payment Processing
- Microsoft Excel
- Attention to Detail
- Microsoft Office Suite
- Dispute management
- Case Management
- Customer credit checks
- Locations expertise
- Call centre background
- Payment plan negotiation
- Collections best practices
- Issue investigation
- Project Management
- Regulatory compliance
- Employee Relations
- Team building activity planning
- Career progression assistance
Languages
Arabic
Native
English
Fluent
Affiliations
- Travel - Music
Timeline
Senior collections officer
Evolutions Property Management
07.2024 - Current
Senior collections officer
Reportage Properties LLC
11.2022 - 06.2024
Senior debt collector
Speed Manegment Debt Collection
04.2021 - 10.2022
CRM executive
Nakheel Prpoerties
01.2020 - 10.2020
HR executive
StanQuad for Debt Collection
01.2018 - 01.2020
HR manager
3aqarweb for Real state- Brokerage
06.2016 - 12.2017
HR manager
Future Company for Customs Clearance
05.2015 - 05.2016
Senior HR executive
EKTARNALK Advertising Agency
04.2014 - 04.2015
HR executive
Kseibi Information Tecnology (KIT)
05.2011 - 04.2014
Public relations officer
Shaaer Group For Investment And Hotel Management
01.2008 - 01.2011
Receptionist
Global Tourism Club (GTC)
03.2005 - 12.2007
Bachelor of Business Administration - Busniness Adminstration
Integrated Thebes Academy (ITA)
09.2001 - 08.2005