Zeeshan Ali
Dubai,UAE
Summary
Offering strong analytical skills and keen eye for detail. Knowledgeable about financial processes and customer relations, with background in data management and communication. Ready to use and develop skills in negotiation, problem-solving, and team collaboration.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
Work History
Senior Collections Officer
Site Technology Integrated Sys
Dubai, UAE
12.2023 - 04.2025
- Develop, review, and update credit and collections policies to align with business goals and regulatory standards.
- Lead collections strategy for delinquent accounts, ensuring effective recovery efforts while maintaining customer relationships.
- Coordinated legal actions when necessary to protect company interests.
- Attended regular strategy meetings, contributing valuable industry insights.
- Liaised regularly with external agencies to recover unpaid debts, increasing overall success rate.
- Produced detailed monthly reports on collection activities and status of delinquent accounts.
- Monitor credit risk metrics and portfolio performance, analysing trends to recommend adjustments to policy and collection strategies.
- Collaborate with legal teams on escalated recovery cases and manage external collection agencies when required.
- Conduct regular training sessions for collections staff on policy updates, negotiation techniques, and compliance requirements.
- Evaluate creditworthiness of large accounts and provide input into underwriting decisions for key clients.
- Prepare and present detailed reports on credit risk exposure, collections performance, and recovery forecasts to senior management.
- Ensure compliance with local and international regulations, including consumer protection and data privacy laws.
- Drive continuous process improvement initiatives to enhance efficiency, customer experience, and recovery rates.
- Support audit processes by providing necessary documentation and ensuring corrective actions are implemented timely.
Credit Policy & Collections Manager
Bridgelinx Solutions Pvt Ltd.
05.2022 - 10.2023
- Key tasks involve recording daily collections against sales orders or invoices, monitoring cheque clearances and handling bounced or refund cheques.
- Maintaining accurate data entry in database to minimize billing errors and ensuring adherence to company policies on customer refunds is essential.
- Regularly tracking accounts receivable reports and following up on overdue invoices, reconciling credit customer accounts, and ensuring regulatory compliance, including NPS reporting for customer insights, are also part of responsibilities.
Collections Specialist
Trella Services Pakistan Pvt Ltd.
07.2021 - 04.2022
- The responsibilities encompass establishing consistent collection methods to achieve or exceed financial goals.
- Creating an 'Early Payment Incentives Program & Credit Limit Policy,' developing management dashboards to enhance performance.
- Promptly resolving issues to ensure regular revenue, updating daily accounts receivables schedules on a per-invoice basis.
- Scheduling customer meetings for fostering good relations and on-time collections.
- Providing accurate daily reports on aging and outstanding accounts.
- Conducting account research using company records and online resources.
- Generating an 'NPS' Report for better customer understanding.
- Collaborating with the Legal Department to create legal contracts for clients.
Debt Collection Officer
Juma Al Majid Est. / Al Majid R.E.
04.2013 - 07.2020
- Spearheaded collection activities for residential, commercial, and mixed-use real estate portfolios across the UAE, ensuring timely recovery of outstanding payments.
- Managed a portfolio of delinquent accounts, achieving a consistent monthly recovery rate exceeding 90%.
- Negotiated and restructured payment plans with tenants and investors, balancing client retention with company cash flow requirements.
- Coordinated with legal teams on escalated cases involving non-payment, including issuance of notices and preparation of legal documentation.
- Conducted detailed account reconciliations and provided clients with accurate statements, fostering transparency and trust.
- Maintained accurate and up-to-date collection records in CRM and ERP systems such as Yardi and Oracle.
- Collaborated with leasing, finance, and customer service teams to resolve disputes and enhance client satisfaction.
- Ensured compliance with UAE credit control regulations and company policies in all recovery processes.
Accountant & Production Assistant
Etisalat Yellow Pages
06.2005 - 12.2012
- The role involves managing records and overseeing sales teams, ensuring efficient distribution, coordinating financial reports, handling data entry for sales contracts.
- Managing finances including petty cash, payroll, and check preparation, processing invoices and reconciliation, and confirming deal letters and exchange rates.
Education
CAT/ACCA (T1 - T5) - Financial, Cost Accounting, Business Studies
The College Accounting & Management Science
02.2003 - 04.2005
Bachelor of Science -
DHA Degree College For Men
Karachi04.2005
Skills
- Microsoft Dynamics
- Focus
- Legacy
- Oracle Based System
- QuickBooks
- Google Sheets & Workspaces
- Coordinating & Interpersonal Skills
- Data Management
- Highly Adaptable & Efficient
- Customer Service
- Presentation Skills
- MS Office Package
- Multi Task Oriented & Quick Learner
- Financial software expertise
- Experience with CRM systems
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Urdu
Native
Hindi
Fluent
Custom
Available upon requests.
Personal Information
- Date of birth: 09/15/86
- Nationality: Pakistani
- Marital status: Married
- Visa status: Transferrable Visa
Timeline
Senior Collections Officer
Site Technology Integrated Sys
12.2023 - 04.2025
Credit Policy & Collections Manager
Bridgelinx Solutions Pvt Ltd.
05.2022 - 10.2023
Collections Specialist
Trella Services Pakistan Pvt Ltd.
07.2021 - 04.2022
Debt Collection Officer
Juma Al Majid Est. / Al Majid R.E.
04.2013 - 07.2020
Accountant & Production Assistant
Etisalat Yellow Pages
06.2005 - 12.2012
CAT/ACCA (T1 - T5) - Financial, Cost Accounting, Business Studies
The College Accounting & Management Science
02.2003 - 04.2005
Bachelor of Science -
DHA Degree College For Men
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