Karima Asmirisse
Marrakech,Morocco
Summary
Professional enthusiastic and confident with more than 10 years of experience skilled mind with a great capacity. Quick to learn, effective communicator very motivated by nature willing to work in a highly professional environment. With excellent coordination, communication skills.
Overview
15
15
years of professional experience
Work History
Head Waitress
Atlantis the Royal
Dubai
08.2024 - Current
- Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Trained new waitstaff to maintain service excellence across the team.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Senior Waitress
Jumeirah Al Qasr
12.2023 - 08.2024
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency
- Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Delivered exceptional service by providing timely and friendly service to every customer
Senior Waitress
Nobu restaurant
Marrakesh, Morocco
11.2022 - 12.2023
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency
- Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service
- Adhered to quality expectations and standards
Head Waitress
Jardin Du Lotus restaurant
Marrakesh, Morocco
01.2019 - 01.2022
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Answered questions about menu selections and made recommendations when requested
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals
Waitress
Le Grand Casino La Mamuonia
Marrakech, Morocco
09.2015 - 05.2019
Waitress
Grand Casino at La Mamuonia
Marrakech, Morocco
01.2018 - 01.2019
Waitress
Glacier Panna Gelato Italiano
Marrakech, Morocco
01.2013 - 01.2015
Waitress
Sofitel hotel
Marrakech, Morocco
01.2012 - 01.2013
Receptionist
Sofitel hotel
Marrakech, Morocco
01.2010 - 01.2011
Education
Bachelor - Human Sciences
Specialized Institute of Applied Techniques in The Hotel and Tourism Industry
MarrakechHotel Service Diploma - undefined
Specialized Institute of Applied Hotel and Tourism Technology
MarrakechBachelor - undefined
Alzahra High School
Skills
- Greeting and seating customers
- Attentive and proactive
- Health and Safety Compliance
- Complaint management
- Effective customer upselling
Custom
- Music
- Travelling
- Sport
Timeline
Head Waitress
Atlantis the Royal
08.2024 - Current
Senior Waitress
Jumeirah Al Qasr
12.2023 - 08.2024
Senior Waitress
Nobu restaurant
11.2022 - 12.2023
Head Waitress
Jardin Du Lotus restaurant
01.2019 - 01.2022
Waitress
Grand Casino at La Mamuonia
01.2018 - 01.2019
Waitress
Le Grand Casino La Mamuonia
09.2015 - 05.2019
Waitress
Glacier Panna Gelato Italiano
01.2013 - 01.2015
Waitress
Sofitel hotel
01.2012 - 01.2013
Receptionist
Sofitel hotel
01.2010 - 01.2011
Bachelor - Human Sciences
Specialized Institute of Applied Techniques in The Hotel and Tourism Industry
Hotel Service Diploma - undefined
Specialized Institute of Applied Hotel and Tourism Technology
Bachelor - undefined
Alzahra High School
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