Karima Asmirisse
Marrakech,Morocco
Summary
Professional enthusiastic and confident with more than 10 years of experience skilled mind with a great capacity. Quick to learn, effective communicator very motivated by nature willing to work in a highly professional environment. With excellent coordination, communication skills.
Overview
15
15
years of professional experience
Work history
Head Waitress
Atlantis the Royal
Dubai
2024.08 - Current
- Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Trained new waitstaff to maintain service excellence across the team.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Senior Waitress
Jumeirah Al Qasr
2023.12 - 2024.08
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency
- Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Delivered exceptional service by providing timely and friendly service to every customer
Senior Waitress
Nobu restaurant
Marrakesh, Morocco
2022.11 - 2023.12
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency
- Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service
- Adhered to quality expectations and standards
Head Waitress
Jardin Du Lotus restaurant
Marrakesh, Morocco
2019.01 - 2022.01
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Answered questions about menu selections and made recommendations when requested
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals
Waitress
Le Grand Casino La Mamuonia
Marrakech, Morocco
2015.09 - 2019.05
Waitress
Grand Casino at La Mamuonia
Marrakech, Morocco
2018.01 - 2019.01
Waitress
Glacier Panna Gelato Italiano
Marrakech, Morocco
2013.01 - 2015.01
Waitress
Sofitel hotel
Marrakech, Morocco
2012.01 - 2013.01
Receptionist
Sofitel hotel
Marrakech, Morocco
2010.01 - 2011.01
Education
Bachelor - Human Sciences
Specialized Institute of Applied Techniques in The Hotel and Tourism Industry
MarrakechHotel Service Diploma - undefined
Specialized Institute of Applied Hotel and Tourism Technology
MarrakechBachelor - undefined
Alzahra High School
Skills
- Greeting and seating customers
- Attentive and proactive
- Health and Safety Compliance
- Complaint management
- Effective customer upselling
Custom
- Music
- Travelling
- Sport
Timeline
Head Waitress
Atlantis the Royal
2024.08 - Current
Senior Waitress
Jumeirah Al Qasr
2023.12 - 2024.08
Senior Waitress
Nobu restaurant
2022.11 - 2023.12
Head Waitress
Jardin Du Lotus restaurant
2019.01 - 2022.01
Waitress
Grand Casino at La Mamuonia
2018.01 - 2019.01
Waitress
Le Grand Casino La Mamuonia
2015.09 - 2019.05
Waitress
Glacier Panna Gelato Italiano
2013.01 - 2015.01
Waitress
Sofitel hotel
2012.01 - 2013.01
Receptionist
Sofitel hotel
2010.01 - 2011.01
Bachelor - Human Sciences
Specialized Institute of Applied Techniques in The Hotel and Tourism Industry
Hotel Service Diploma - undefined
Specialized Institute of Applied Hotel and Tourism Technology
Bachelor - undefined
Alzahra High School