Karthik Dharmaraj

Income Audit Duties & Responsibilities:

• Prepare daily and monthly revenue reports for management.
• Daily revenue reconciliation.
• Audit all outlet reports and verify accuracy by reconciling them with Opera system data.
• Support the department by performing other tasks as requested by the Manager.
• Conduct physical spot checks in all outlets and at the front office.
• Monitor and control PM accounts in coordination with relevant departments on a daily basis.
• Finalize monthly staff PM deductions accurately and on time.
• Verify that all complimentary items, entertainment (ENT), and discounts are genuine and properly authorized.
• Ensure the accuracy and proper documentation of all front office paid outs, rebates, outlet voids, F&B discounts, house use, and complimentary transactions, and prepare detailed Excel reports to be submitted to the Financial Controller for review and approval.
• Review rate variance, rate changes, room moves, zero room rate postings, and negative postings.
• Train front office reception staff on Opera postings, accounting procedures, system issues, and no-show procedures.
• Prepare month-end tips reports for all outlets.
• Monitor and verify front office upselling practices.
• Review and analyze the credit limit report for irregularities.
• Verify the accuracy of all revenue figures and investigate variances with respective personnel.
• Maintain organized filing systems and adhere to income audit record retention policies.
• Review Micros and Opera reports for accuracy and detect any unusual transactions.
• Verify and audit all adjustments and corrections to ensure they are properly authorized and documented.
• Maintain positive working relationships with internal departments to support effective communication and collaboration.
• Prepare and provide necessary documentation to support internal and external audit processes as per company policies and standards.

Accounts Receivable Duties & Responsibilities:

• Oversee the timely and accurate generation of invoices for guests, corporate accounts, groups, and travel agents.
• Ensure invoices are issued as per contracts, rate agreements, and hotel policies.
• Monitor and manage incoming payments, ensuring they are posted accurately and on time.
• Follow up with clients on outstanding balances and manage the collection process in coordination with the Financial Controller.
• Resolve billing disputes and ensure timely escalation when necessary.
• Review and assess client creditworthiness in conjunction with the Financial Controller.
• Ensure all credit applications are properly vetted and approved.
• Maintain accurate records of credit limits and ensure adherence to established credit policies.
• Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Investigate and resolve any discrepancies in account balances.
• Prepare regular aging reports, bad debt analysis, and collection status reports for management review.
• Review and submit credit card batches for settlement and prepare credit card reconciliation report.
• Liaise with front office, sales, events, and other departments to resolve billing issues and streamline processes.
• Prepare documentation and support internal and external audit requirements.

• Complex AR Assistant October 2021 to March 2022 - Cross Training