KARTHIK MURALI
Al nadha,UAE
Summary
Accomplished sales professional with extensive expertise in direct sales techniques, financial budgeting, and product knowledgeability. Demonstrates exceptional communication proficiency and a strong focus on target achievement. Proven track record in KPI monitoring and analysis, business development, and sales reporting. Adept at product presentation, cross-selling techniques, lead generation techniques, and client relationship building. Committed to fostering long-term relationships and driving business growth through strategic initiatives.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Tory Burch
Paris , France
04.2024 - Current
- Handled cash transactions accurately maintaining financial integrity.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Collaborated with team members for efficient store operations.
- Upheld company policies whilst interacting with customers and colleagues.
- Operated till systems correctly, ensuring accurate transactions.
- Provided product knowledge to customers for informed purchases.
- Lead the training of new staff members to improve team efficiency.
- Boosted store reputation with excellent customer service skills.
- Coordinated promotional events to attract new customers.
- Trained junior staff members, enhancing their product knowledge and sales skills.
Retail Sales Associate
Hour Passion (Swatch Group)
Paris , France
11.2022 - 07.2025
- Displayed wares in temporary structures at markets to attract new customers.
- Trained new staff members for a well-prepared team.
- Liaised between management and staff, ensuring clear communication channels were established.
- Promoted in-store offers and deals to drive sales.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Cashed up tills and counted takings to balance books at business close.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Updated pricing and promotions to fulfil store goals.
- Coached team to deliver top-quality customer service and uphold brand values.
- Trained team to upsell products and navigate POS systems.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
Retail cashier
Disneyland Paris
Paris , France
04.2019 - 10.2022
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Communicated product information to customers, driving informed purchases.
- Used Point of Sale system efficiently, speeding up transactions.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Packaged customer items carefully, ensuing merchandise safety.
- Assisted customers with enquiries to enhance their shopping experience.
- Processed payments swiftly for improved customer experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Market Promoter
RBN 99.4 FM
Bayonne, France
05.2015 - 08.2015
- Executed targeted promotional campaigns for greater brand visibility.
- Facilitated successful negotiation meetings, culminating in profitable deals.
- Achieved enhanced company reputation by developing effective marketing plans.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
- Conducted market research to understand customer base and enhance products.
Sales Executive
Paragon Polymer Products
Vijayawada, India
11.2013 - 07.2014
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Identified new business opportunities that enhanced growth potential of the company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Increased customer engagement by delivering high-quality product demonstrations.
- Boosted sales revenue through aggressive and targeted marketing strategies.
Business Development Executive
City Bata
Kilimanoor, India
06.2013 - 10.2013
- Drove process improvements enhancing team productivity and efficiency.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Trained junior staff members on essential sales techniques, boosting overall team performance.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Participated in industry events, raising brand visibility and potential leads generation.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
Education
Master's degree - International Business
International Institute of Paris
Paris, France 03.2016 - 03.2017
Master's degree - International Trade
Inseec Business School
Paris, France 10.2014 - 10.2015
Bachelor of Commerce - Marketing
Garden City College
Bangalore, India 06.2010 - 04.2013
Skills
- Direct sales techniques
- Financial budgeting
- Product knowledgeability
- Communication proficiency
- Target achievement focus
- Target achievement
- KPI monitoring and analysis
- Business development
- Sales reporting
- Product presentation
- Cross-selling techniques
- Lead generation techniques
- Client relationship building
- Relationship-building
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Languages
English
Native
French
Fluent
Hindi
Advanced
Malayalam
Native
Tamil
Fluent
Affiliations
- Travelling
- Internet Savvy
- Cooking
Certification
Retail management Diploma- Walt Disney University
Microsoft Office
TOEIC
EPOS - Disneyland Paris
Accomplishments
Its Halloween Disney Award
KING OF SALE Disney land Paris Award
Disney Challenge Cash Game Award
Timeline
Retail Sales Associate
Tory Burch
04.2024 - Current
Retail Sales Associate
Hour Passion (Swatch Group)
11.2022 - 07.2025
Retail cashier
Disneyland Paris
04.2019 - 10.2022
Master's degree - International Business
International Institute of Paris
03.2016 - 03.2017
Market Promoter
RBN 99.4 FM
05.2015 - 08.2015
Master's degree - International Trade
Inseec Business School
10.2014 - 10.2015
Sales Executive
Paragon Polymer Products
11.2013 - 07.2014
Business Development Executive
City Bata
06.2013 - 10.2013
Bachelor of Commerce - Marketing
Garden City College
06.2010 - 04.2013
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