Kathleen Esguerra
Dubai,UAE
Summary
A dedicated professional with exceptional decision-making competence and technical proficiency. Demonstrates strong public relations and communication skills, maintaining a calm disposition under pressure. Known for a friendly approach and delivering high-level customer service. Career goals include leveraging these skills to enhance organizational success and client satisfaction.
Overview
12
12
years of professional experience
Work history
Senior Restaurant Supervisor
Alshaya Group
Dubai
12.2017 - Current
- Trained new staff members, leading to improved service standards.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Fostered team cohesion through regular communication and feedback sessions.
- Promoted positive dining experience with exceptional customer service skills.
- Developed successful promotional strategies for increased patronage.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Head waiter
Bin Zayed Group
Dubai, AUE
09.2015 - 10.2017
- Streamlined table turnover processes, enhancing operational efficiency.
- Managed staff rota to ensure adequate coverage during peak hours.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Trained new staff members, promoting consistent service standards across the team.
Head waiter
Magnolia Restaurants Management
Dubai, UAE
09.2013 - 06.2015
- Increased customer satisfaction by delivering prompt, courteous service.
- Reduced wait times with efficient seating arrangements.
- Delivered quality service by providing warm and welcoming environment.
- Trained and supervised wait staff to maintain first-class customer service standards.
Education
Hotel Management
Information Technology
Manila PhilippinesSkills
- Decision-Making competence
- Public Relations
- Communication skills
- Calm under pressure
- Friendly disposition
- High level customer service
- Technical proficiency
Languages
English
Fluent
Tagalog
Native
Affiliations
- Outdoor Adventure
- Movies
- Capturing Moments
Accomplishments
Hospitality Trainer Recognition (Alshaya Recognition Club)
Timeline
Senior Restaurant Supervisor
Alshaya Group
12.2017 - Current
Head waiter
Bin Zayed Group
09.2015 - 10.2017
Head waiter
Magnolia Restaurants Management
09.2013 - 06.2015
Hotel Management
Information Technology