Kavita Sunil Erande

Proficient in MS-CIT, TALLY ERP.9, and English computer typing, with a strong foundation in digital skills essential for administrative and clerical roles. Demonstrates expertise in managing financial software and efficient data entry, contributing to streamlined operations. Committed to leveraging technical skills to support organisational goals and enhance productivity.

• Date of birth: 11/20/95
• Gender: Female
• Nationality: Indian
• Marital status: Married

• Handling of daily client transactions accurately and efficiently including cash management, deposits, transfer, RTGS/NEFT, cash remittance, customer account KYC, cheque clearing etc.
• Maintaining records of each transaction and ensuring documentation is in place and within compliance.
• Recording of customer all requests.
• Establishing strong credibility with clients providing them accurate information to address concerns regarding their accounts and other bank products resulting in customer loyalty and retention.
• Assisting the supervisor during internal and external audits.
• Achieving sales targets as per KRA.
• Taking service request from customer and help them for resolution.
  Filing data of same.
• Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times.
• Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity.
• Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
• Track, record, report, and store transactional information and special requests.
• Report all deviations or suspicious transactions to BM / BOM.
• Resolved complex issues promptly for superior customer experience.
• Planned, developed and implemented robust PR strategies to manage brand reputation.
• Assisted in the preparation of quarterly reports, delivering on time to stakeholders' satisfaction.
• Managed high volume of inbound calls regarding card services, reducing customer wait time significantly.