KAY ZIN NAING
Dubai,United Arab Emirates
Summary
Hospitality professional with 10+ years of experience in guest service, front office operations, and client relations across hospitality, aviation, and telecom. Proven ability to deliver exceptional guest satisfaction, resolve complex issues, and support leadership in daily operations. Skilled in training and mentoring colleagues, managing reservations, and handling escalations with professionalism. Adept at using Opera/CRM systems to optimize guest experiences and drive service excellence.
Overview
10
10
years of professional experience
Work history
SENIOR GUEST SERVICE AGENT
MELIÁ HOTELS INTERNATIONAL
Dubai, United Arab Emirates
02.2023 - 09.2025
- Focuses on delivering exceptional guest experiences by managing check-ins/outs, billing, and personalized guest support, ensuring a seamless arrival and departure experience.
- Processed and managed reservations through direct bookings, OTAs, and corporate accounts, maximizing occupancy and revenue opportunities.
- Trained and guided new guest service colleagues to maintain service consistency and operational efficiency.
- Supported Front Office leadership by assisting with shift coverage, handling escalated guest concerns, and preparing occupancy and revenue reports.
- Leveraged Opera/CRM systems to track guest preferences and history, enhancing loyalty and repeat stays.
- Handle guest feedback, record glitches, and ensure prompt resolution with complete follow-up and closure.
STORE MANAGER
TELECOM INTERNATIONAL MYANMAR
Yangon, Myanmar
04.2018 - 12.2023
- Directed sales operations, consistently achieving revenue and client growth targets.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Negotiating key client contracts helped secure long-term partnerships and favorable terms.
- Training, mentoring, and providing continuous feedback to teams played a crucial role in improving overall performance.
- Maintained accurate records of inventory, sales, and orders.
- Manage the store's cash flow and handle cash registers, daily financial reports, and deposits.
SENIOR SALES EXECUTIVE
AIR MANDALAY
Yangon, Myanmar
02.2016 - 04.2018
- Strong ability to prospect and acquire new business, foster relationships with existing clients, and consistently achieve sales targets.
- Demonstrated expertise in conducting market research, analyzing competitor activities, and adapting sales strategies to stay ahead of industry trends.
- Skilled in delivering impactful presentations, negotiating contracts, and collaborating with cross-functional teams to ensure customer satisfaction.
- Managed client accounts to ensure customer satisfaction.
- Developed sales strategies to enhance revenue generation.
Education
BACHELOR OF SCIENCE - Biological Science
University of Yangon
Yangon,MyanmarSales Management -
Strategy First University
Business Management and Administration
STRATEGY FIRST UNIVERSITY
Yangon,Myanmar.Skills
- Guest Satisfaction & Complaint Resolution
- Revenue Growth & Upselling Strategies
- OTA & Reservations Management
- Opera PMS & CRM Systems
- Presentation & Negotiation Skills
- Sales and Marketing
- Store Management
- Business Development & Networking
- Employee Training
- Problem-Solving & Decision-Making
- Hotel management software proficiency
- Time Management
Languages
English
Fluent
Burmese
Native
References
- Ismail Khadouch, Front Office Manager, ME by Melia, ismail.khadouch@melia.com, +971565512938
- Major Selva Kuma, Chief Executive Officer, Air Mandalay, selva.apex@hotmail.com, +60 12-492 7279
- Thai Luong Hoa, Branch Director, Telecom International Myanmar, +84 985123456
Timeline
SENIOR GUEST SERVICE AGENT
MELIÁ HOTELS INTERNATIONAL
02.2023 - 09.2025
STORE MANAGER
TELECOM INTERNATIONAL MYANMAR
04.2018 - 12.2023
SENIOR SALES EXECUTIVE
AIR MANDALAY
02.2016 - 04.2018
BACHELOR OF SCIENCE - Biological Science
University of Yangon
Sales Management -
Strategy First University
Business Management and Administration
STRATEGY FIRST UNIVERSITY