Kazi Abdur Rahman
Daira, Dubai,United Arab Emirates
Summary
Background: I have over 04 years of experience in the aviation industry, My career has encompassed roles in various airline departments, including operations, customer service, and strategic.
Key Responsibilities:
- Operational Excellence: I have a proven track record of daily flight reports ensuring smooth day-to-day operations, including to optimize efficiency and passenger satisfaction.
- Customer Service: Prioritizing customer experience, I have implemented strategies to enhance service quality, resolve passenger issues, and manage special requests effectively.
- Safety and Compliance: I prioritize safety and compliance with industry regulations, overseeing rigorous safety measures and training programs for staff.
- Team Leadership: With experience in leading cross-functional teams, I have fostered a culture of collaboration, employee development, and performance excellence.
- Crisis Management: During challenging times, I've demonstrated crisis management skills, making swift and informed decisions to mitigate disruptions and maintain operational integrity.
- Overall, I bring a comprehensive skill set in managing and optimizing airline operations, delivering exceptional service, and achieving strategic objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager Customer service & Airport OPS
US-BANGLA Airlines
Dubai & Sharjah International Airport , Dubai
2022.11 - Current
- Effectively overseeing the coordination and verification of check-in staff schedules in alignment with the handler's provided time, adhering to the designated schedule.
- Providing thorough pre-flight briefings to the check-in staff, equipping them with essential information and instructions for their duties."
- Keeping in close contact with the check-in area team leader, Supervisor and manager if needed to ensure smooth passenger checking with no errors.
- Diligently strive to address passenger inquiries and rectify document errors, demonstrating a commitment to exceptional customer service.
- Effectively overseeing passenger requests for excess baggage and seat requirements throughout the duration of the flight.
- Actively patrolling the passenger to monitor and approach individuals with special requests and requirements, including WCHR (Wheelchair), UM (Unaccompanied Minors), senior citizens, expecting mothers, and special needs children, to facilitate expedited check-in and provide seat privileges when applicable.
- Establishing effective communication with gate staff and dispatchers to relay crucial flight plan details and provide essential information to facilitate seamless flight operations.
- Diligently observing and monitoring timing, ensuring the availability of all equipment and manpower in the ramp area, while closely overseeing the cargo loading process.
- Post-departure, Diligently oversee the collection and provision of necessary documents to facilitate the updating of flight data, ensuring accuracy and compliance with procedures.
Customer Service & Ground Service Executive
US-BANGLA Airlines
Shah Amanat International Airport, Chittagong , Bangladesh
2019.11 - 2022.11
- As part of our standard pre-flight procedures, I consistently receive thorough check-in briefings from the team leader before commencing each flight.
- Warmly greeted customers with positive etiquette, asking well-rounded questions to identify issues.
- Verify passengers' travel documents, including passports, visas, and boarding passes. Provide information on flight schedules, boarding procedures, and baggage policies. Weigh and tag passengers' luggage, ensuring compliance with weight and size restrictions.
- Handle special requests, such as seat assignments, wheelchair assistance, and upgrades.
- Coordinating with the counters and ramp officer for passenger boarding.
- Responsible for loading and unloading aircraft baggage, guiding passengers to and from their gates, and ensuring safety and security throughout the aircraft, coordinating with the Load & Trim Officer to obtain precise loading instructions, ensuring optimal balance and safety .
- Collecting data for every flight, organizing and archiving it, and maintaining the company's Excel sheet with up-to-date information.
Education
Bachelor of Arts - English Language & Literature
International Islamic University, Chittagong
Chittagong, BangladeshHigher Secondary School Certificate - Business Studies
Omer Gani (MES) College
Chittagong, bangladeshSecondary School Certificate - Business Studies
Mirza Ahmed Ispahani High School
Chittagong, BangladeshSkills
- Customer services
- Check-in processes
- Baggage handling
- Emotional support
- Boarding Gates
- Ramp Area
- Safety monitoring
- Staff Management
- Negotiation
Languages
Bengali
Native
English
Advanced
Hindi
Advanced
Certification
- "Certified BASIC CUSTOMER SERVICE", US-BANGLA AIRLINES - Held "5th August to 10th October 2019" (Conducted by CAAB approved Instructor.)
- "Dangerous Goods Regulations-Initial (CAT-09)", - Held "October 16th to October 18th" (Conducted by CAAB approved Instructor.)
- "Certified Basic Aviation Security Course", US-BANGLA AIRLINES - Held "13th October to 14th October"(Conducted by CAAB approved Instructor.)
Timeline
Office Manager Customer service & Airport OPS
US-BANGLA Airlines
2022.11 - Current
Customer Service & Ground Service Executive
US-BANGLA Airlines
2019.11 - 2022.11
Bachelor of Arts - English Language & Literature
International Islamic University, Chittagong
Higher Secondary School Certificate - Business Studies
Omer Gani (MES) College
Secondary School Certificate - Business Studies
Mirza Ahmed Ispahani High School
- "Certified BASIC CUSTOMER SERVICE", US-BANGLA AIRLINES - Held "5th August to 10th October 2019" (Conducted by CAAB approved Instructor.)
- "Dangerous Goods Regulations-Initial (CAT-09)", - Held "October 16th to October 18th" (Conducted by CAAB approved Instructor.)
- "Certified Basic Aviation Security Course", US-BANGLA AIRLINES - Held "13th October to 14th October"(Conducted by CAAB approved Instructor.)
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