Work Type
Full timeConsultingContract workLocation preference
On-siteLocation: Dubai, United Arab EmiratesirelandFinlandSpain
Open to relocation: Yes
Kenneth Ogbonna
Dubai,United Arab Emirates
Work preference
Summary
Multilingual customer support in English, Igbo, Yoruba, with basic Arabic and Hindi. Deliver helpdesk assistance through system monitoring and proactive, security-aligned checks. Resolve incidents using structured troubleshooting and conflict-aware communication.
Overview
3
3
Language
5
5
Certification
9
9
years of post-secondary education
11
11
years of professional experience
Work history
Security System Operator
WEONE Security, formerly known as World Security, a DP World company
Dubai
2021.05 - 2026.09
- From May 2021 to date, I have worked as a Security System Operator with WEONE Security, formerly known as World Security, a DP World company, in Dubai, UAE, at the Dubai Exhibition Center, Expo City Dubai.
- Provided security coverage for Dubai Creek harbor, CEVA-5 warehouse, Expo 2020 Event, and 2023 COP-28 UN Climate Summit in Dubai as a security systems operator (CCTV, access control, admin), generating detailed command and control reports and managing lost and found updates on Dubai Portal, alongside incident and investigation documentation.
- Assisted in roll-out of new software applications, ensuring integration with existing systems for improved operational functionality.
- Optimised server performance through regular maintenance tasks and meticulous procedures, contributing to system reliability.
Security System/CCTV Operator
First Choice Security Services L.L.C
Dubai
2020.08 - 2021.02
- August 2020 - February 2021, Worked as a Security System/CCTV Operator with First Choice Security Services L.L.C, Dubai, UAE.
- Monitored visitors at Poet Museum, coordinated with operations security team, and assisted Police investigations through CCTV footage review, reporting to location manager and operations supervisor.
- Collaborated with management team to develop security protocols informed by CCTV observations.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
- Maintained detailed logs of notable incidents during shifts to support incident reporting.
security guard
First Choice Security Services L.L.C
Dubai
2019.03 - 2020.08
- Worked as a security guard with First Choice Security Services L.L.C, Dubai, UAE, to maintain safety and security from March 2019 to August 2020.
- Protected people, property, and premises at Al Hamriya Ladies Parks and Dubai Islamic Affairs through regular patrols, directing worshippers and visitors, and reporting daily occurrences to municipality and Islamic Affairs management.
- Ensured premises safety through regular patrols and surveillance.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Reported suspicious behaviour to management promptly.
cleaner/Housekeeper
First Choice Security Services L.L.C
Dubai
2016.10 - 2019.02
- Executed cleaning tasks at First Choice Security Services L.L.C, ensuring high standards of hygiene and cleanliness./Housekeeper with First Choice Security Services L.L.C, Dubai, UAE.
- Maintained clean and tidy environment at Al Lusaili Dubai ambulance station along Dubai-Alain road, supporting paramedics and Dubai Police rescue team with errands.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
pipe fitter
Al Hara Marine Mech, Equipment Repairing
Ajman
2015.07 - 2016.05
- Worked as a pipe fitter at Al Hara Marine Mech, Equipment Repairing, executing tasks related to pipe installation and maintenance from July 2015 to May 2016, Ajman, UAE.
- Executed pipe fitting tasks, mechanical support, and team assistance to ensure operational efficiency.
- Modified existing pipe systems to accommodate new equipment installations.
- Coordinated effectively with other tradespeople such as electricians and plumbers for cohesive workflow in shared workspaces.
- Enhanced safety by enforcing strict compliance to health and safety regulations.
Education
High School - General Studies
Community Secondary School
Umu-opu Center, Enugu-Ezike 2004.09 - 2006.12
Community Primary School - General Studies
Agu-Ego Umu-Opu
Nigeria 2000.09 - 2004.08
GED - General Studies
Umu-Opu Center Nursery School
Nigeria 2004.01 - 2006.02
WAEC Certificate - High School Diploma Pending Final Exam
God's Favour Academy
Nigeria 2024.01 - 2024.06
Diploma - Health
Alison (E-Learning)
Ireland 2022.08 - 2022.12
Skills
- Surveillance monitoring
- System monitoring aptitude
- Technical troubleshooting
- Control systems
- OS expertise
- Proactive system checks
- Security protocols understanding
- Computer skills
- Office software proficiency
- Multilingual proficiency
- Basic language skills
- Diverse collaboration
- Conflict management
- Customer service communication
Certification
Security Systems Operator Certificate (SIRA), Customer Service Certificate from Dubai Tourism College, Security Guard/Officer Certificate (SIRA), SIRA First Aid Training, NEBOSH IGC, Evidence Crime Scene Preservation Certificate, Autism & Sensory Awareness Certificate from Dubai Tourism College, Certificate of Handling Difficult Customers, Certificate of Introduction to Psychology, United Nations Department of Security and Safety Certificate (UNDSS)
Languages
Fluent in English, Igbo, and Yoruba, with basic knowledge of Arabic and Hindi.
Custom
Affairs management
Accomplishments
UNDSS Certificate Award 2023, Dubai United Arab Emirates
Autism certificate by Dubai Way 2024
Timeline
WAEC Certificate - High School Diploma Pending Final Exam
God's Favour Academy
2024.01 - 2024.06
Diploma - Health
Alison (E-Learning)
2022.08 - 2022.12
Security System Operator
WEONE Security, formerly known as World Security, a DP World company
2021.05 - 2026.09
Security System/CCTV Operator
First Choice Security Services L.L.C
2020.08 - 2021.02
security guard
First Choice Security Services L.L.C
2019.03 - 2020.08
cleaner/Housekeeper
First Choice Security Services L.L.C
2016.10 - 2019.02
pipe fitter
Al Hara Marine Mech, Equipment Repairing
2015.07 - 2016.05
High School - General Studies
Community Secondary School
2004.09 - 2006.12
GED - General Studies
Umu-Opu Center Nursery School
2004.01 - 2006.02
Community Primary School - General Studies
Agu-Ego Umu-Opu
2000.09 - 2004.08