Khadija Fadhel
Abu Dhabi,united Arab emirates
Summary
Offering strong background in customer service with focus on creating memorable guest experiences. Knowledgeable about conflict resolution, team collaboration, and maintaining positive attitude under pressure. Ready to use and develop communication, problem-solving, and interpersonal skills to create good Carrier.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior guest service agent
Etihad Airways
Abu Dhabi, united Arab emirates
12.2013 - 01.2015
- Improved guest satisfaction by promptly addressing all inquiries and concerns.
- Managed front desk operations for smooth guest check-in
- Assisted with luggage handling for ease of guest movement upon arrival or departure.
- Greeted guests warmly and professionally for positive first impressions.
- Handled more than 50 customers complaints, providing appropriate solutions to guarantee positive outcomes.
- Delivered first class customer care through polite, professional service.
- Provided warm, positive customer care from arrival to departure.
Tax accountant assistant
Maison Seiz
Abu Dhabi, united Arab emirate
03.2013 - 11.2013
- Prepared all necessary paperwork for tax returns, improving client satisfaction.
- Provided support to senior accountants in the preparation of annual accounts reports, enabling smoother auditing processes.
- Contributed to team meetings by providing insightful suggestions for process improvements.
- Managed documentation to support tax reporting activities.
- Worked under guidance of accountants to prepare financial data in correct formats.
- Allocated bills and accounts in line with department strategy.
- Submitted required accounting certifications with transactions.
Receptionist
Doctor Firas dental and orthodontic center
Abu Dhabi, united Arab emirates
05.2012 - 02.2013
- Handled appointment scheduling of doctors to ensure smooth daily operations.
- Reduced waiting times through effective time and resource management.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming patient in a professional manner and provided friendly, knowledgeable assistance.
Telephone switchboard operator
Arts stones factory
Abu Dhabi, united Arab emirates
06.2010 - 11.2011
- Demonstrated proficiency in using telephone switchboard for effective call handling.
- Improved customer experience with prompt and courteous response to all incoming calls.
- Coordinated internal meetings through timely distribution of intercom announcements.
- Addressed client queries effectively, enhancing overall customer satisfaction levels.
- Performed administrative duties such as filing and photocopying whilst maintaining efficient operation of the switchboard at all times.
Education
Diploma of Education - aviation
Infohas
Morocco 09.2010 - 12.2011
Higher National Diploma - Trade
Institute specialized of technology
morocco 09.2007 - 06.2009
High School Diploma - modern letter
Abdelah Ganoune high school
morocco 09.2006 - 06.2007
Skills
- Effective listening
- Guest complaint handling
- Guest services
- Team coordination
Languages
Arabic
Native
English
Fluent
French
Fluent
computer skills
In-depth proficiency and Computer Knowledge in:
- Microsoft office (Ms Word / Ms Excel / Ms Access / Ms
Power point)
- Windows 2000 / Windows XP / Windows Vista
operating systems
- Various Internet Searches
I am keen to acquire knowledge on any necessary computer
Timeline
Senior guest service agent
Etihad Airways
12.2013 - 01.2015
Tax accountant assistant
Maison Seiz
03.2013 - 11.2013
Receptionist
Doctor Firas dental and orthodontic center
05.2012 - 02.2013
Diploma of Education - aviation
Infohas
09.2010 - 12.2011
Telephone switchboard operator
Arts stones factory
06.2010 - 11.2011
Higher National Diploma - Trade
Institute specialized of technology
09.2007 - 06.2009
High School Diploma - modern letter
Abdelah Ganoune high school
09.2006 - 06.2007
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