KHALED AHMED
Abu Dhabi
Summary
Luxury Sales Executive with 8+ years of experience in Luxury retail environment. Recognized for ability to communicate with Guests and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Experienced client advisor with strong focus on providing impactful solutions and fostering team collaboration. Adept at building and maintaining client relationships, ensuring client satisfaction, and navigating complex challenges with flexibility. Skilled in strategic planning, problem-solving, and communication, consistently driving results and adapting to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Client Advisor
Balmain Paris LLC
Abu Dhabi
02.2022 - Current
- As a client advisor, I deliver exceptional luxury shopping experiences, fostering strong client relationships and driving sales growth. I ensure customer satisfaction and loyalty while collaborating with the team to achieve store goals.
- Main Responsibilities:
- Offer the customer a pleasant experience, through an efficient and friendly attitude, however, always under the guidance of the team and their superiors.
- Represent the brand, have a professional attitude, captivate the customers, keep the standards of the store, act actively in the sales, work in the team.
- Responsible for all the activities that are part of the business (stock, sales, supply of goods, cash register management, visual activities).
- Sales
- Responsible for the sales process following the Company standards (Balmain Selling Ceremony).
- Provides and maintains a high level of customer service
- Help to run all activities in the store (describing goods, supplying the stock, general running of the store, keeping the cash book).
- Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
- Work as part of a team to maximise the income of the store.
- Demonstrate and respect the most successful operations and methods of the company & vendors.
- Product:
- Have a good knowledge of the product, good customer service, friendly and efficient attitude in order to maximise the daily operation of the company.
- Have accurate knowledge of the product and be able to express it. Good sales skills and operational skills to increase sales and profit.
- Communicate all requirements and market trends to the Store Manager.
- Client Management and CRM:
- Continuously deliver Balmain brand to our customers and colleagues.
- Encourage customers to join our mailing list.
- As a member of the team, work to achieve the company's objectives, paying particular attention to the relationship with customer.
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the client's satisfaction and loyalty with the aim of promoting the Brand image.
- Turns every touch point with customers into a positive situation, always promoting Brand image.
- Communicates to the Management the collected information regarding clients.
- Executes the follow up of clients' requests.
- Assisted with firm-wide compliance efforts by maintaining thorough documentation of all client interactions and transactions in accordance with regulatory standards.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Expanded network of high-net-worth individuals through targeted business development efforts and referrals from satisfied clients.
Sales Associate
Paris Group L.L.C (VERSACE)
Abu Dhabi
04.2018 - 01.2022
- Main Responsibilities:
- Drive and achieve individual and team objectives and be accountable for sales results.
- Welcome every Client and provide the best Client experience.
- Advise Clients across the Brand and all product categories.
- Engage with Clients to develop long-term relationships leveraging different client ling tools, in order to foster Brand loyalty.
- Perform as a team-player; participate in all activities contributing to the overall objectives of the store.
- Learn and master Brand and product knowledge.
- Respect Versace Brand standards in terms of grooming and behavior.
- Follow the company's policies and procedures.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Client Advisor
MAJID AL FUTTAIM GROUP-LULULEMON
Abu Dhabi
01.2016 - 01.2018
- As a Majid al Futtaim -lulule Ambassador I’m responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Sales Associate (Egypt)
Armani Exchange
Cairo
01.2014 - 08.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
New Business School For Management And Services
Zagazig Governorate07.2010
Skills
- Relevant work experience as Client Advisor in a luxury boutique
- Aligned with the Brand identity and detail oriented
Relationship management
Investment strategies
Certification
Customer Care I MISC Majid Al Futtaim
Timeline
Senior Client Advisor
Balmain Paris LLC
02.2022 - Current
Sales Associate
Paris Group L.L.C (VERSACE)
04.2018 - 01.2022
Customer Care I MISC Majid Al Futtaim
03-2017
Client Advisor
MAJID AL FUTTAIM GROUP-LULULEMON
01.2016 - 01.2018
Sales Associate (Egypt)
Armani Exchange
01.2014 - 08.2016
High School Diploma -
New Business School For Management And Services