Khalid Zeina
Dubai,uae
Summary
Experienced in high-volume dining environments, with a strong command of serving techniques and silver service. Demonstrates exceptional interpersonal expertise and proficiency in table setting and organisation. Skilled in staff rota development, time optimisation, and restaurant inventory management. Possesses comprehensive knowledge of different cuisines, dietary restrictions, and food service regulations. Committed to enhancing dining experiences through effective table clearing and adherence to food service procedures.
Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Driven Head Waiter offering 7 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Head Waiter
Movembic Taba Hotel
Egypt , egypt
10.2021 - 09.2024
- Oversaw daily operations of dining area ensuring exceptional service standards were maintained.
- Trained and mentored junior waitstaff in customer service techniques and menu knowledge.
- Coordinated with kitchen staff to ensure timely and accurate order fulfilment for guests.
- Managed reservations and seating arrangements to optimise guest experience during peak hours.
- Assisted in creating and implementing new service procedures enhancing overall efficiency.
- Liaised with management to address and resolve customer complaints promptly and effectively.
- Monitored cleanliness and organisation of dining area adhering to health and safety regulations.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Assisted in menu development for improved guest satisfaction.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Promoted special events at the restaurant resulting in increased bookings.
Waiter
sunrise hotel
egypt , egypt
01.2018 - 04.2021
- Provided excellent customer service by attentively listening to guests' needs and responding promptly.
- Assisted in maintaining cleanliness and organisation of dining area to enhance guest experience.
- Delivered food and beverages to tables in a timely manner whilst ensuring proper presentation.
- Collaborated with kitchen staff to ensure accurate and efficient order fulfilment throughout service.
- Managed payment transactions accurately, ensuring smooth and efficient checkout for customers.
- Engaged with guests to build rapport and encourage repeat visits through friendly interactions.
- Supported team members during busy shifts to maintain service quality and efficiency.
- Followed health and safety regulations to uphold cleanliness and hygiene standards in restaurant.
- Maintained knowledge of menu items, leading to accurate order taking.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Handled payment transactions to guarantee smooth customer checkout process.
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
Education
Diploma - electrical
Al Ghoraiyeb secondary school
zefta 09/2012 - 05/2015
Skills
- High-Volume dining experience
- Serving techniques
- Interpersonal expertise
- Silver service technique
- Knowledge of different cuisines
- Table clearing effectiveness
- Table setting proficiency
- Staff rota development
- Time optimisation
- Knowledge of dietary restrictions
- Table organisation
- Food service regulations understanding
- Restaurant inventory management
- Food service procedures
Languages
Arabic
Proficient (C2)
English
Elementary
Timeline
Head Waiter
Movembic Taba Hotel
10.2021 - 09.2024
Waiter
sunrise hotel
01.2018 - 04.2021
Diploma - electrical
Al Ghoraiyeb secondary school
09/2012 - 05/2015