Khaoula Kefi
Dubai,UAE
Summary
- Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets.
- Strategic individual aiming to enhance skills in sales and marketing. Eager to assist team in creating marketing campaigns and presentations to meet sales targets. Self-started and independent in taking initiative to obtain objectives.
- Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
- Excellent communication skill both written and verbal.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Active listening.
- High achiving.
- Self-control.
- Ability of team managing.
- Teamwork.
- Emotional intelligence.
- Proficient in relevant computer applications and invoices creation.
- Flexibility and conflict resultion.
- Innovation.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Marketing Specialist
Express English Training Language Center
Dubai, UAE
03.2023 - Current
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Deal with sales invoices, income, receipts and payment.
- Opening and closing tasks.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Generated sales reports to guide management decisions and strategies.
- Suggested new marketing strategies for boosting customer loyalty and sales.
- Analysed sales to identify top-performing products.
- Explained product benefits maximising customer engagement while driving sales.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
Client Sales Manager
Indus Real Estate Company
Dubai, UAE
10.2022 - 03.2023
- Closing deals by engaging in day-to-day communications customers, answering their questions, manage conflicts and collect fedback.
- Build customer loyality by following up of customer calls.
- Managed incoming calls are answered as per the standards, infotmation received by Email and application.
- Building long-term relationships with key clients. Addressing customer concerns and complaints.
Sales Executive
Light Cosmetics and Pharmaceuticals Company
Moscow, Russia
03.2020 - 03.2022
- Meet and exceed sales targets.
- Attending clients who are walking to the store.
- Ensure high levels of customer satisfaction trough excellent sales service.
- Assess customer's needs and provide assistance and information on product features.
- Maintain knowledgeable on products offered and discuss available options.
- Deal with sales invoices, income, receipts and payment.
Sales Executive
Hiloft Hotel
Sochi, Russia
10.2019 - 07.2020
- Handle accounting, invoicing, and other issues diligently and discreetly.
- Guiding the customers about the product by providing enough information and advices.
- Answering and addressing all customers' questions, complains and concerns in a quick, efficient and friendly manner.
- Quoting price and discounts, as well as credit terms, trade-ins, warranties adds delivery dates.
Sales Executive
Bershka Store
Tunis, Tunisia
06.2018 - 07.2019
- Setting sales goelqs and developing sales strategies.
- Researching prospectes and generating leads.
- Contacting potential and existing customers on the phone, by Email, and in person.
- Participating in sales team meetings.
Education
Certificate of Higher Education - Civil Engineering
11.2019 - 03.2022
Skills
- Campaign development experience
- Market research expertise
- Promotions planning skills
- Customer demographics understanding
- Excellent Communication
Languages
Arabic
Native
French
Native
English
Fluent
Russian
Advanced
German
Elementary
Timeline
Sales and Marketing Specialist - Express English Training Language Center
03.2023 - Current
Client Sales Manager - Indus Real Estate Company
10.2022 - 03.2023
Sales Executive - Light Cosmetics and Pharmaceuticals Company
03.2020 - 03.2022
Perm State Technical University - Certificate of Higher Education, Civil Engineering
11.2019 - 03.2022
Sales Executive - Hiloft Hotel
10.2019 - 07.2020
Sales Executive - Bershka Store
06.2018 - 07.2019
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