Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khawla Alshamsi

Khawla Alshamsi

Dubai,DU

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience

Work History

Senior Team Leader - Transaction Services

ADCB
Dubai, United Arab Emirates
09.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.

Team Leader - Transaction Services

ADCB
Dubai, United Arab Emirates
09.2019 - 09.2023
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Branch Operations Officer

Union National Bank
Dubai
09.2014 - 09.2019
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
  • Enhanced customer satisfaction with prompt issue resolution and personalized service.
  • Balanced daily cash and ATM, immediately documenting inaccuracies.
  • Developed and implemented strategies to deliver quality customer service.

Education

Integrated Strategic Communication - Communication And Media Sciences

Zayed University
Dubai
07.2014

Skills

  • Motivational Skills
  • Team Development
  • Influencing skills
  • Customer Focus
  • Leading Team Meetings
  • Daily workflow improvement

Languages

Arabic
English

Timeline

Senior Team Leader - Transaction Services

ADCB
09.2023 - Current

Team Leader - Transaction Services

ADCB
09.2019 - 09.2023

Branch Operations Officer

Union National Bank
09.2014 - 09.2019

Integrated Strategic Communication - Communication And Media Sciences

Zayed University

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Khawla Alshamsi