KHAWLA BENBRIK
Abu Dhabi,U.A.E
Summary
Experienced professional focused on delivering exceptional customer service and enhancing client satisfaction. Skilled in resolving issues promptly and maintaining positive client relationships through effective communication and problem-solving abilities. Proven track record in creating seamless customer experience, ensuring loyalty and retention.
Overview
8
8
years of professional experience
4036
4036
years of post-secondary education
Work history
Customer service representative
Al Yakout Tutoring Centre
Rabat, Morocco
01.2018 - 02.2020
- Ensured store quality standards by overseeing team adherence to cleanliness guidelines.
- Investigated and resolved customer complaints, enhancing overall satisfaction.
- Developed strong customer relationships, fostering brand loyalty and repeat business.
- Contributed to achieving store targets while maintaining service standards.
- Promoted products effectively through up-to-date knowledge of offerings.
- Assisted customers with inquiries using comprehensive product knowledge and service expertise.
Customer service representative
Gerrahi Group Tourism
Istanbul , Turkey
02.2020 - 04.2022
- Delivered front-desk support, fostering a welcoming atmosphere for visitors.
- Advised clients on travel arrangements to facilitate seamless experiences.
- Investigated and resolved customer complaints to enhance overall satisfaction.
- Provided technical support, optimising user experience across services.
- Assisted customers in making informed decisions through comprehensive product information.
- Handled inquiries effectively, resulting in increased customer satisfaction.
- Maintained high standards of support to ensure client retention.
Customer service consultant
Ministry of Interior, UAE, Abu Dhabi
Abu Dhabi, UAE
05.2022 - Current
- Resolved customer inquiries with exceptional communication skills, achieving high satisfaction rates.
- Handled sensitive fraud cases precisely, safeguarding customer profiles and maintaining trust.
- Led team during absence of Team Leader, managing escalated calls and ensuring operational continuity.
- Trained new employees on call nature and system applications for effective service delivery.
- Prioritised time-sensitive cases to prevent complaints and maintain service quality.
- Updated records accurately post-interaction, facilitating seamless future communications.
- Managed high volumes of calls and emails daily to optimise service delivery.
- Facilitated returns and exchanges smoothly, reinforcing positive client relationships.
Education
Baccalauréat - Lettres
Lycée Mansour Eddahbi
Rabat, Morocco1st Year ISTA - Executive Secretary
OFPPT Al Majd
Rabat, MoroccoCertificate - English Language
Centre Privilège
Rabat, MoroccoSkills
- Adapt and learn quickly
- Branding Support
- Community engagement/management
- Analytic reporting
- Excellent individual and teamwork abilities
- Language Translator (English, French)
- Very attentive to details
- Google Docs/ Google Analytics
- Ability to work well under pressure
- Upselling
- Knowledge of CRM/SABRE system
- Marketing
- Multilingual
- Calm under pressure
- Ability to communicate clearly with all levels
- Proficiency with Microsoft Office Applications
- Team building
Languages
English
Fluent
French
Fluent
Arabic
Native
References
References available upon request.
AVAILABILITY
Upon Request
Timeline
Customer service consultant
Ministry of Interior, UAE, Abu Dhabi
05.2022 - Current
Customer service representative
Gerrahi Group Tourism
02.2020 - 04.2022
Customer service representative
Al Yakout Tutoring Centre
01.2018 - 02.2020
Certificate - English Language
Centre Privilège
Baccalauréat - Lettres
Lycée Mansour Eddahbi
1st Year ISTA - Executive Secretary
OFPPT Al Majd