Traveling and exploring new things
KIRAN SHARMA
Dubai,DU
Summary
Results-focused Shop Manager offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Shop Supervisor
Paris Group LLC
2019.05 - Current
- Overseeing salespeople, cashiers, shelf stockers, and other employees
- Managing finances and preparing an annual budget
- Keeping records of expenditure, sales figures, and employee performance
- Implementing measures to avoid stock damages, theft, and wastage
- Monitoring shelve stocks and product displays, and the general appearance of the store
- Investigating market trends and offering products that would appeal to customers
- Addressing customers' requests, comments, and complaints
- Motivating employees to achieve targets
- Training new staff members and scheduling shifts.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Mentored team members to enhance professional development and accountability in workplace.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Checked incoming orders and organized new stock.
- Completed projects and work assignments despite tight deadlines.
Store Manager
Apparel Group LLC
2013.04 - 2018.06
- Deliver excellent service to ensure high levels of customer satisfaction
- Motivate the sales team to meet sales objectives by training and mentoring staff
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Hire, train, and oversee new staff
- Develop and arrange promotional material and in-store displays
- Prepare detailed reports on buying trends, customer requirements, and profits
- Monitor inventory levels and order new items.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
Floor Supervisor
Madura Garments, Aditya Birla Group
Bangalore
2008.07 - 2010.11
- Manage retail staff, including cashiers and people working on the floor
- Determine daily coupons
- Ensure pricing is correct
- Work on store displays
- Attend trade shows to identify new products and services
- Evaluate on-the-job performance
- Identify current and future trends that appeal to consumers
- Maintain inventory and ensure items are in stock
- Ensure promotions are accurate and merchandised to the company’s standards
- Ensure standards for quality, customer service and health and safety are met
- Monitor local competitors
- Organize and distribute staff schedules.
Sr. Sales Executive
Swiss Watch Boutique
Bangalore
2011.10 - 2012.12
- Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue
- Identifying promising prospects through cold-calling, networking, and customer referrals
- Ensuring that all sales administration and customer service activities run smoothly
- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
Education
Bachelor’s - arts
Tyagbir Hembaruah College
India AMP Project ( Certification Program ) - Retail Management
Apparel Group
2018.02 - 2018.05
Skills
POS systems
undefinedAdditional Information
- ACHIEVEMENTS & AWARDS , Received 100% scores in Customer Service from DSES. Certified by Apparel Management upon completing the Store Manager Project.
Accomplishments
- Achieved sales numbers through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Supervised team of 9 staff members.
Certification
AMP Certified , [Apparel Group] - [2013-2018]
Interests
Outdoor Games like cricket & football
Timeline
Shop Supervisor
Paris Group LLC
2019.05 - Current
AMP Project ( Certification Program ) - Retail Management
Apparel Group
2018.02 - 2018.05
AMP Certified , [Apparel Group] - [2013-2018]
2018-02
Store Manager
Apparel Group LLC
2013.04 - 2018.06
Sr. Sales Executive
Swiss Watch Boutique
2011.10 - 2012.12
Floor Supervisor
Madura Garments, Aditya Birla Group
2008.07 - 2010.11
Bachelor’s - arts
Tyagbir Hembaruah College
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