Kit S. Rañeses
Dubai
Summary
Dedicated and detail-oriented administrative professional with experience in customer service, office coordination, and operational support within a fast-paced hospitality environment. Skilled in managing office tasks, maintaining records, coordinating with multiple departments, and supporting daily business operations. Proficient in Microsoft 365 and accounting processes. Seeking to contribute strong organizational and administrative skills to support business efficiency and team productivity.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Guest Service Agent & Admin Support
Millennium and Copthorne Airport Hotel, Dubai
Dubai
2023.09 - 2025.02
- Handled guest check-in and check-out procedures using Property Management Systems (PMS).
- Processed payments and maintained accurate financial records.
- Supported the management team with administrative duties related to hotel operations, budgeting, and reporting.
- Managed office supplies inventory, ensuring that resources were readily available for staff and guests.
- Demonstrated ability to provide exceptional service to guests, ensuring a memorable and comfortable experience.
- Proficient in handling check-in/check-out procedures using property management systems (PMS).
- Experienced in handling cash transactions, processing payments, and maintaining accurate financial records.
- Exceptional ability to prioritize tasks in a fast-paced environment, ensuring smooth hotel operations.
Sales Representative
Yasuy SkinCare Enterprise
2019.01 - 2022.11
- Proactively identify and target potential clients to expand the customer base.
- Present and demonstrate products/services to prospects in a compelling manner.
- Build and maintain strong relationships with existing and new clients.
- Provide exceptional customer service to ensure customer satisfaction and retention.
- Keep detailed records of sales activities, prospect interactions, and sales outcomes.
- Articulate product features, benefits, and differentiators to potential customers.
Customer Service Support
DNATA (Dubai National Air Travel Agency), Philippines
2017.06 - 2017.08
- Reach out to guests via phone, email, or chat to ensure accuracy on their reservations.
- Deliver outstanding customer support by addressing any queries, concerns.
- Assist guests with any modifications needed to their reservations.
- Accurately update and maintain guest information and booking details in the system to keep a comprehensive database.
- Gather and analyze guest feedback related to the booking process.
- Identify areas for improvement and suggest enhancements to the booking procedure.
Education
Bachelor of Science - Tourism Management
St. Mary’s College of Tagum
Tagum, PhilippinesSkills
- Office Administration, Calendar Management, Meeting Coordination
- Microsoft Excel (Advanced: VLOOKUP, XLOOKUP, Pivot Tables, Data Entry)
- Microsoft Word, PowerPoint, Outlook, Teams
- Microsoft 365 and Google Workspace
- Accounting Principles and Financial Record Maintenance
- Opera PMS/Property Management Systems
- Customer-focused with the ability to build and maintain strong relationships
- Multitasking: Handling multiple customer inquiries simultaneously while maintaining service quality requires multitasking abilities
Certification
- Certified Office Manager HRCI (Human Resources Certification Institute) Dubai, UAE
- Advanced Excel Training (VLOOKUP, XLOOKUP)
- Certification on Accounting and Finance
- National Certificate II in Tourism Promotion Services
- National Certificate II in Travel Services
- Hotel Management Suite Folio Plus Module
REFERENCES
- Cynthia, Olivares,
Human Resources Manager
Millennium and Copthorne Airport Hotel, Dubai
+971 55 409 2318
- Kristine Ann Bautista
Customer Service Representative
Emirates Airline , Dubai
+9710556649302
Timeline
Guest Service Agent & Admin Support
Millennium and Copthorne Airport Hotel, Dubai
2023.09 - 2025.02
Sales Representative
Yasuy SkinCare Enterprise
2019.01 - 2022.11
Customer Service Support
DNATA (Dubai National Air Travel Agency), Philippines
2017.06 - 2017.08
Bachelor of Science - Tourism Management
St. Mary’s College of Tagum