KOFFIVI VALENTIN SERGE AFEDJI
DUBAI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
AIRSIDE OPERATION SENIOR SUPERVISOR
TRANSGUARD GROUP
01.2022 - Current
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Managed over 600 staff in 12hrs shift
Cargo Agent
TRANSGUARD GROUP
05.2021 - 12.2021
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Deliver or accept over 200 cargo
Ticket Agent
ASKY AIRLINES
01.2012 - 06.2017
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Increased sales by 10% as monthly target
Education
No Degree - Health Management And Clinical Assistance
STRONG POINT EDUCATIONAL AND TRAINING INSTITUTE
DUBAI04.2022
No Degree - Security And Protective Services
SECURITY INDUSTRY REGULATION AGENCY
DUBAI05.2021
Bachelor of Accountancy - Accounting And Business Management
UNIVERSITY OF LOME
TOGO11.2013
No Degree - Computer And Information Sciences
ONG - RAD
TOGO03.2013
Skills
- Analytical and Critical Thinking
- Public Speaking
- MS Office
- Multitasking Abilities
- Time Management
- Fluent in French & Italian
- First Aid/CPR
- Customer Relations
- Team Management
- Problem-Solving
- Manage Contracts
- Coaching and Mentoring
- Resolving Conflicts
- Tech Support
- Customer Service
- Job Assignments
- Manage Budgets
- Operational Efficiency and Safety
Accomplishments
- Supervised team of 3000 + staff members.
- Collaborated with team of 400 staff in the development of FIFA WORLD CUP project (DWC AIRPORT).
Languages
French
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
AIRSIDE OPERATION SENIOR SUPERVISOR
TRANSGUARD GROUP
01.2022 - Current
Cargo Agent
TRANSGUARD GROUP
05.2021 - 12.2021
Ticket Agent
ASKY AIRLINES
01.2012 - 06.2017
No Degree - Health Management And Clinical Assistance
STRONG POINT EDUCATIONAL AND TRAINING INSTITUTE
No Degree - Security And Protective Services
SECURITY INDUSTRY REGULATION AGENCY
Bachelor of Accountancy - Accounting And Business Management
UNIVERSITY OF LOME
No Degree - Computer And Information Sciences
ONG - RAD
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