Krishantha Segaran
Dubai
Summary
Results-oriented management professional experienced in bar and restaurant environments. Knowledgeable about front- and back-of-house operations with particular strength in running a high-quality, successful bar. Talent for team training, scheduling and motivation. Hands-on and supportive leader with an understanding of responsible alcohol service.
Overview
9
9
years of professional experience
Work History
Senior Bar Supervisor ( Pool & Beach)
Hilton Dubai Jumeirah
05.2023 - Current
- Developed and implemented innovative strategies to increase customer satisfaction.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Maintained accurate records of beverage inventories, sales, and costs.
- Researched new recipes and techniques to keep menus fresh and interesting.(Menu engineering)
R&B Supervisor (Vero Italian Restaurant)
Hilton Dubai Jumeirah
01.2021 - 03.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Bar Captain
Hilton Dubai Jumeirah
01.2019 - 01.2021
- Supervised bar staff to ensure efficient service of beverages.
- Maintained a clean, organized and well-stocked bar area.
- Ordered and restocked liquor, beer, wine, glassware, garnishes, ice and other supplies as needed.
Bartender
Hilton Dubai Jumeirah
01.2017 - 01.2019
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
F&B Server
Hilton Dubai Jumeirah
01.2016 - 01.2017
- Provided menus, answered questions about menu items, and made recommendations when requested.
- Greeted customers promptly and courteously as they arrived at the restaurant.
- Took orders accurately and entered them into the point-of-sale system in a timely manner.
F&B Assistant
Hilton Dubai Jumeirah
01.2015 - 01.2016
Education
High School Diploma -
Ceylon Hotel School
Sri Lanka01-2011
Skills
- Performance updates
- Health and safety compliance
- Schedule Management
- Scheduling Coordination
- Schedule oversight
- Team direction
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Referance
Wasantha Manage
FOOD AND BEVERAGE MANAGER
Mobile 971 526991134
wasantha.manage@movenpick.com
Dario Buonavoglia
CLUSTER DIRECTOR OF F&B HILTON DUBAI JUMEIRAH
Mobile 971 502139231
Dario.Buonavoglia@Hilton.com
Timeline
Senior Bar Supervisor ( Pool & Beach)
Hilton Dubai Jumeirah
05.2023 - Current
R&B Supervisor (Vero Italian Restaurant)
Hilton Dubai Jumeirah
01.2021 - 03.2023
Bar Captain
Hilton Dubai Jumeirah
01.2019 - 01.2021
Bartender
Hilton Dubai Jumeirah
01.2017 - 01.2019
F&B Server
Hilton Dubai Jumeirah
01.2016 - 01.2017
F&B Assistant
Hilton Dubai Jumeirah
01.2015 - 01.2016
High School Diploma -
Ceylon Hotel School
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