K.s Moosa Mubeen
Al Ain City,Abu Dhabi
Summary
Accomplished professional with extensive expertise in compliance regulations, e-learning software, and time management. Proficient in customer relationship management software and the MS Office suite, with a strong background in quality control automation. Demonstrates exceptional communication skills and has successfully implemented learning management systems. Committed to leveraging skills to enhance organisational efficiency and drive continuous improvement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales man and quality analysist
AL Salam Plastic factory
Al Ain City, Abu Dhabi
06.2024 - Current
- Improved training efficiency by implementing innovative learning strategies.
- Conducted thorough quality audits for improved service delivery.
- Enhanced team performance with regular feedback and coaching sessions.
- Customised training modules to suit individual learning needs.
- Managed a streamlined knowledge base for easy access to information.
- Formulated sales plans for growth and profitability of the company.
- Developed team skills to increase overall productivity.
- Managed key accounts, resulting in improved client relationships.
- Optimised budget allocation for maximum return on investment.
- Spearheaded monthly review meetings, improving internal communication and collaboration.
- Managed client relationships from early stages of sales process through to post-sales
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
MANAGER AND TOUR OPERATOR
Dosthy tours and travels
KOCHI , INDIA
03.2023 - 05.2024
- Managed team of tour guides, enhanced customer satisfaction.
- Ensured safety protocols, decreased incidents during tours.
- Facilitated smooth communication amongst the team for improved collaboration.
- Negotiated contracts with vendors with a focus on cost-efficiency and quality service.
- Monitored budget spendings to ensure cost-effectiveness in all activities.
- Handled customer complaints professionally; increased client retention rate.
- Developed risk management strategies for safer and smoother tours.
- Maintained up-to-date knowledge of travel regulations; ensured compliance at all times.
- Managed travel documentation process effectively; expedited travel arrangements for guests.
- Cultivated positive relationships with local establishments to enrich tour offerings.
- Set targets for seasonal holiday and tour sales to achieve revenue goals.
- Demonstrated professionalism whilst dealing with diverse clientele from different cultural backgrounds.
- Maintained up-to-date records of trips accurately for administrative purposes.
- Adhered strictly to company policies as well as transport laws for uncompromised compliance.
- Ensured passenger safety by adhering to traffic regulations.
- Enhanced customer satisfaction by providing informative commentary on local sights.
- Provided excellent service by understanding and meeting passenger needs.
- Boosted tourist experience through knowledgeable narration of historical sites.
- Managed smooth journeys, utilising GPS systems effectively for accurate navigation.
OFFICE ASSISTANT
Doha bank Cochin BR
KOCHI, INDIA
07.2022 - 02.2023
- Improved office efficiency by organising and managing files.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Strengthened office operations with diligent maintenance of supply inventory.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Managed travel arrangements to ease executive schedules.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
OPERATIONAL TRANSPORT SUPERVISOR
KSS ROADWAYS
KOCHI , India
01.2020 - 06.2022
- Ensured timely deliveries by coordinating efficient transport schedules.
- Reduced fuel consumption with careful route planning.
- Kept fleet well-maintained to prevent unexpected breakdowns.
- Streamlined loading processes, maximised operational efficiency.
- Coordinated driver rosters for balanced workload distribution.
- Tracked delivery progress, ensured prompt service provision.
- Collaborated with logistics team for optimal inventory management.
- Supervised load allocation for even weight distribution across vehicles.
- Planned transport solutions fo local and international clients.
- Participated in recruitment, selection and induction of new drivers.
Office Incharge and Shift Supervisor
S H marine exim edakochi
KOCHI , India
01.2018 - 01.2021
- Managed shift operations whilst ensuring customer satisfaction.
- Coordinated staff training for improved service delivery.
- Improved team cohesion by implementing effective communication strategies.
- Delegated tasks to staff members to ensure efficient shift operation.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Conducted regular inventory checks; ensured consistent stock levels.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
Education
High School Diploma - Political Commerce
JAMIA NADWIYYA ISLAMIC HIGHER SECONDARY SCHOOL
EDAVANNA /KERALA/INDIA 06.2015 - 03.2017
Bachelor of Arts - MANAGEMENT
SREE GOKULAM SNGM ARTS AND SCIENCE COLLEGE
THURAVOOR/KERALA/INDIA 07.2017 - 03.2020
Skills
- Compliance regulations understanding
- E-Learning software proficiency
- Time management mastery
- Customer relationship management software
- MS office suite mastery
- Quality control automation
- Communication excellence
- Learning management system implementation
Languages
English
Fluent
Arabic
Beginner
Hindi
Elementary
Malayalam
Native
Tamil
Advanced
Timeline
Sales man and quality analysist
AL Salam Plastic factory
06.2024 - Current
MANAGER AND TOUR OPERATOR
Dosthy tours and travels
03.2023 - 05.2024
OFFICE ASSISTANT
Doha bank Cochin BR
07.2022 - 02.2023
OPERATIONAL TRANSPORT SUPERVISOR
KSS ROADWAYS
01.2020 - 06.2022
Office Incharge and Shift Supervisor
S H marine exim edakochi
01.2018 - 01.2021
Bachelor of Arts - MANAGEMENT
SREE GOKULAM SNGM ARTS AND SCIENCE COLLEGE
07.2017 - 03.2020
High School Diploma - Political Commerce
JAMIA NADWIYYA ISLAMIC HIGHER SECONDARY SCHOOL
06.2015 - 03.2017
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