LAKMINI SURAWEERA
Maydan,Dubai
Summary
Administrative and Operations Professional with strong experience in Dubai real estate and development. Skilled in supporting sales teams, managing office operations, and handling RERA/DLD compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Administrator
Atara Development
10.2025 - Current
- Coordinated with real estate brokers, agencies, and international partners for company registration and onboarding processes.
- Prepared SPA, Reservation Forms,EOI, brokerage agreements, invoices, and related compliance documents.
- Managed day-to-day sales administration activities for real estate projects in Dubai and Ras Al Khaimah.
- Maintained and updated CRM systems, client databases, broker records, and sales documentation accurately.
- Assisted the sales team with lead management, client follow-ups, and sales coordination activities.
- Verified brokerage company documents, trade licenses, RERA certificates, and KYC requirements in compliance with UAE regulations.
- Coordinated with legal, compliance, finance, and marketing departments to ensure smooth sales operations.
- Supported international broker onboarding and handled documentation requirements for overseas companies.
- Generated sales reports, booking reports, commission reports, and management presentations.
- Scheduled meetings, property presentations, open house events, and broker engagement activities.
- Responded to client and broker inquiries professionally and maintained strong business relationships.
- Ensured proper filing and record management of confidential sales and company documents.
Administrative & Operations Officer
Nexus Developer
Dubai
08.2024 - 10.2025
- Coordinated office operations and procedures to promote organisational effectiveness and efficiency.
- Coordinated with Real Estate companies, government authorities, and brokers to manage project registration, licensing, and compliance documentation.
- Prepared and maintained confidential real estate contracts, MOUs, SPAs, EOIs, Reservation forms, and agency forms, ensuring accuracy and legal compliance.
- Supported sales and marketing teams by preparing meetings and briefing appoinments, brochures, and registration kits for off-plan and ready properties.
- Maintained organized filing systems for all project documentation, including title deeds, NOCs, SPA documents, and Escrow account details.
- Scheduled and coordinated meetings, site visits, and inspections between clients, Brokers, and internal departments to ensure smooth project progression.
- Supervised and coordinated the administrative team to ensure efficient office operations and timely completion of tasks.
- Tracked and processed commissions, invoices, and client payments, ensuring accurate record-keeping and timely submissions.
- Conducted interviews and participated in the recruitment process for sales and administrative team members to ensure the selection of qualified candidates.
- Monitored project timelines, payment schedules, and deliverables, providing administrative support to ensure alignment with contractual obligations.
- Recorded purchasing and selling activities for bonds, shares and other securities.
- Provided comprehensive administrative support to the in-house real estate team, ensuring smooth day-to-day operations and efficient workflow.
Real Estate Administrator
Nexus Capital Real Estate Brokers
Dubai
02.2023 - 07.2024
- Provide general administrative support to the real estate team, including managing calendars, scheduling meetings, and handling correspondence.
- Oversee all daily office functions to ensure the business runs smoothly, including managing schedules, organizing meetings, and maintaining office supplies.
- Act as a liaison between clients, vendors, and internal teams, ensuring smooth, communication and addressing inquiries, concerns, or requests in a professional and timely manner.
- Ensure quality score for listings are maintained and updated according to the requirements, approve and upgrade the property listings on CRM. (Property Finder, Bayut Profolio)
- Obtain listing permits through Trakheesi and manage brokers' RERA cards.
- Ability to create forms in the Dubai REST app, fluency in Dubai Broker to create Contract A,B,F and other documents like SPA.
- Compile and organize documents from agent for completed rental and sale transactions.
- Create Tenancy contract and addendum.
- Applied for RERA broker cards for agents and facilitated the end-to-end registration process through the Trakheesi portal.
- Collaborated closely with real estate developers to facilitate project registration and provide comprehensive sales support.
- Managed complaints with calm, clear communication and problem-solving.
- Assist in the managing financial records, invoices, tracking of contracts, agreements collaborate with the finance department to ensure accurate financial transactions and reporting.
Manager - Operations
Inspire Holidays
Colombo
09.2022 - 01.2023
- Mainly to implement the right processes and practices across the organization. The specific duties are formulating strategy
- Improving performance
- Procuring material and resources and securing compliance.
- Oversee operational activities at every level of an organization. Including hiring and training employees and managing quality assurance programs.
Assistant Manager - Reservations
Seasons Holidays
Colombo
01.2021 - 08.2022
- Responsible for the performance of the entire Reservations Department
- Leading the team to achieve the monthly sales targets and reporting directly to Managing Director.
- By informing customers of additional services or special packages. Maintains quality service by enforcing quality and customer service standards
- Analyzing and resolving quality and customer service problems and recommending system improvements
- Respond promptly and professionally to customer inquiries and providing detailed information about available services and options.
Education
MBA - Human Resourse
Bedfordshire University
United Kingdom 01-2025
BA - Tourism Management
Bangalore University
Bangalore, India08-2015
Digital Marketing -
Sri Lanka Institute of Marketing
Certification in the Chinese -
Confucius Institute
Skills
- Time Management
- Analytical Thinking
- Attention to Detail
- Budget Tracking
- Problem Solving
- Customer Service
- Document management
- CRM Management
Certification
- Digital Marketing
- Advanced Certification in Digital Management
- Sri Lanka Institute of Marketing
Languages
English
Chinese (Simplified)
Sinhala
Timeline
Sales Administrator
Atara Development
10.2025 - Current
Administrative & Operations Officer
Nexus Developer
08.2024 - 10.2025
Real Estate Administrator
Nexus Capital Real Estate Brokers
02.2023 - 07.2024
Manager - Operations
Inspire Holidays
09.2022 - 01.2023
Assistant Manager - Reservations
Seasons Holidays
01.2021 - 08.2022
MBA - Human Resourse
Bedfordshire University
BA - Tourism Management
Bangalore University
Digital Marketing -
Sri Lanka Institute of Marketing
Certification in the Chinese -
Confucius Institute