Lakshan Weerakkody
Emirates Staff Accommodation Ras Al Khor Industrial Area 3 Dubai
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Experienced in busy hotel settings. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Ambassador
JW Marriott Marquis Hotel Dubai
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Ensured that all guest problems are resolved by using "Guest Response Program" Assist a fellow associates in their Job to ensure that all are done on time.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Front Desk Associate
Weligama Bay Marriott Resort & Spa
02.2022 - 08.2022
- Maintained cleanliness and organization of front desk area.
- Answered guest questions and referred to local points of interest.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Process all guest check – ins by confirming reservations, assigning room, and issuing and activating room key.
- . Process all check – outs including resolving any late and disputed charges.
- Complete designated cashier reports in the computer system. Cash guests ‘personal checks and traveler's checks. Count bank at the beginning and the end of shift
Front Desk Receptionist
Grand Kandyan Hotel Kandy “THE BEST 5 STAR RESRT HOTEL AWARD WINNER SRI LANKA 2019”
12.2019 - 04.2021
- Greeted guests and responded to guest inquiries, requests and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data .
- Provided information about hotel, restaurant, Gymnasium, Pool Bar nearby attractions, available rooms, rates, and amenities
- . Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
Senior Front Desk Receptionist
Royal Kandyan Hotel Kandy
08.2018 - 12.2019
- Perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Room Division Manager.
- Communicate closely with the Assistant Manager and Front Office Manager to ensure following-up on any changes, concerns or staff performance
- Make change, cash checks, exchange foreign currency, and post chargers to guest accounts
- On time and at work when scheduled and in proper uniform
- Work closely with the Concierge staff to coordinate the efficient handling of guest accounts
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Hotel Housekeeping Trainee
Shangri – La Hotel Colombo
12.2018 - 06.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Certificate Level Front Office Operation - Hotel And Tourism
Institute F Tourism And Hotel Management
Sri Lanka07.2018
G.C.E. (Advanced Level) Examination in 2015 - Communication And Media Studies
St. Sylvester's College Kandy
Sri Lanka12.2015
G.C.E. (Ordinary Level) Examination in 2012 - General Subjects
St. Sylvester's College Kandy
Sri Lanka02.2013
Skills
- Information Protection
- Guest Relations
- Reservation Management
- Property Security
- Report Preparation
- Customer Service
- Verbal and Written Communication
- Payment Processing
- Emergency Response
- Services and Amenities Promotion
- Computer Skills
- Reservation Management System
Fitness enthusiast
Passionate about fitness and health. Workout Regular basis to be healthy and fit, strong interest to be in a career in Fitness industry.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Guest Service Ambassador
JW Marriott Marquis Hotel Dubai
11.2022 - Current
Front Desk Associate
Weligama Bay Marriott Resort & Spa
02.2022 - 08.2022
Front Desk Receptionist
Grand Kandyan Hotel Kandy “THE BEST 5 STAR RESRT HOTEL AWARD WINNER SRI LANKA 2019”
12.2019 - 04.2021
Hotel Housekeeping Trainee
Shangri – La Hotel Colombo
12.2018 - 06.2019
Senior Front Desk Receptionist
Royal Kandyan Hotel Kandy
08.2018 - 12.2019
Certificate Level Front Office Operation - Hotel And Tourism
Institute F Tourism And Hotel Management
G.C.E. (Advanced Level) Examination in 2015 - Communication And Media Studies
St. Sylvester's College Kandy
G.C.E. (Ordinary Level) Examination in 2012 - General Subjects
St. Sylvester's College Kandy
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