Lambert Nyuywir
Dubai,UAE
Summary
Customer-focused professional with over 5 years of experience across the travel, retail, and administrative sectors, specializing in sales, marketing, and client service. Proven ability to deliver personalized guest experiences, resolve inquiries and complaints with professionalism, and promote services to boost customer engagement and satisfaction. Recognized for strong communication skills, attention to detail, and a consistent commitment to providing high-quality service.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Store Salesperson
Bait Al Iskafi Leather products
Sharjah
2024.02 - Current
- Greet and assist customers with a friendly, service-focused approach, ensuring a welcoming experience.
- Address customer concerns and resolve complaints calmly and efficiently to maintain satisfaction and loyalty.
- Communicate product features and provide tailored recommendations in a clean, organized retail environment.
Team Leader
Sud Cameroun Hevea SA
Yaounde, Cameroon
2021.08 - 2024.01
- Organized daily operations and supervised team tasks to ensure smooth workflow and efficient reporting.
- Prepared and submitted clear, accurate daily reports in alignment with management instructions.
- Resolved workplace conflicts effectively while promoting a disciplined, safe, and collaborative environment.
Marketing & Sales Agent
Marketing & Sales Agent Rupee Travel and Tourism
Bamenda, Cameroon
2017.03 - 2021.06
- Promoted travel services including flight bookings, hotel accommodations, and car rentals through direct marketing and client engagement.
- Assisted clients with reservations while offering tailored travel advice and destination recommendations based on their interests and budget.
- Handled inquiries and provided end-to-end support to ensure smooth, enjoyable travel experiences and high customer satisfaction.
Education
Diploma of Education - Tourism and Hospitality Management
Fidelity Advanced Professional Training Center
Bamenda, Cameroon 2012.06 - 2013.08
Advanced Level -
Regina Pacis Comprehensive High School
Bamenda, Cameroon 2010.09 - 2012.06
Skills
Guest Relations & Satisfaction
Customer Service &
Leadership
Team Collaboration
Adaptability/Flexibility
Good Command in both Oral & written English and French Languages
Languages
English
Fluent
French
Fluent
Timeline
Store Salesperson
Bait Al Iskafi Leather products
2024.02 - Current
Team Leader
Sud Cameroun Hevea SA
2021.08 - 2024.01
Marketing & Sales Agent
Marketing & Sales Agent Rupee Travel and Tourism
2017.03 - 2021.06
Diploma of Education - Tourism and Hospitality Management
Fidelity Advanced Professional Training Center
2012.06 - 2013.08
Advanced Level -
Regina Pacis Comprehensive High School
2010.09 - 2012.06