LASITHA DILSHAN BALAPATABANDIGE
Operation Supervisor
Dubai,United Arab Emirates
Summary
Successful at multi-tasking, delivering prompt and friendly service to all customers. Maintaining positive attitude and a great sense of humor during all peak hours and highly effective at anticipating and accommodating customer's needs. Friendly, punctual and enthusiastic team player with professional leadership skills and a good leader with good understanding and knowledge about the industry who willing to achieve goals by learning and adding value to the life while meeting the company mission and vision .
Overview
12
12
years of professional experience
Work History
Operation Supervisor
Orange Chameleon Restaurant & Lounge FZC
Dubai , United Arab Emirates
02.2022 - Current
- Looking after the all the requirements of the outlet for maintain smooth operation.
- Communicating with suppliers for purchasing as well as maintenance requirements in the outlet.
- Handling the Micros system for all menu related updates and menu management in system.
- Communicating with higher management for the operational requirements to improve the guest satisfaction and conducting training sessions to the team members including daily briefing for maintain a smooth operation.
- Administrating payroll for 45 staff, liaising with HR to guarantee 100% accuracy and maintain the punctuality of the staff with the business requirements.
- Maintained workplace compliance, ensuring operational staff constantly prioritized hazard awareness procedures.
- Maintain the food hygiene practices among the staff and checking the kitchen and bar as well. (PIC- Person In Charge)
- Strategically scheduled and managed 25+ staff members, maintaining high-performing business operation - (250+ guests)
- Provided technical assistance to maintain the smooth daily operation.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Working in the bar and shisha during the absence of bartenders and shisha staff.
Outlet In Charge
EL Mostacho Restaurant, JLT
Dubai
11.2020 - 01.2022
Senior Waiter
Reform Social and Grill
Dubai
11.2019 - 05.2020
In Room Dining & Mini Bar Associate
Trip By Windham
Dubai, United Arab Emirates
04.2018 - 10.2019
In Room Dining Waiter
Westin Abu Dhabi Gold resort & Spa, Abu Dhabi
Abu dhabi , United Arab Emirates
05.2016 - 03.2018
Waiter
Hilton Sharjah
Sharjah, United Arab Emirates
07.2015 - 04.2016
Waiter
Pandanus Beach Resort & Spa
Induruwa
12.2013 - 04.2015
Training Waiter
French Villa
05.2012 - 06.2013
Education
Person-IN-Charge-Advanced Certification - Food Hygiene and Quality Services
Splendid Quality Consultants
Computer concept windows operating systems MS Office - undefined
Train the Trainer work Skills Certificate - Team leader & skills development
Westin Abu dhabi Golf Resort & Spa
23rd National Bartenders Cocktails &Flaring Competition - Food & Beverage
Ceylon Hotel School Graduates Association
Certificate in Information Technology Skills - Computer science
London Academy of Information Technology
Diploma - Hotel Management
Swiss Lanka Hotel School
Skills
- MS Office/ Micros
- Symphony/ Oracle
- Communication
- Team Work
- Leadership
- Time Management
- Problem Solving
- Interpersonal
- Creativity
- Customer communications and resolutions
- Payroll oversight
- Hazard awareness training
- Inventory control
- Troubleshooting and problem solving
- Maintenance planning
Languages
Sinhala
Native
English
Advanced
Hindi
Intermediate
Affiliations
- Watching movies
- Playing pc games and conducting live
References
References available upon request.
Timeline
Operation Supervisor
Orange Chameleon Restaurant & Lounge FZC
02.2022 - Current
Outlet In Charge
EL Mostacho Restaurant, JLT
11.2020 - 01.2022
Senior Waiter
Reform Social and Grill
11.2019 - 05.2020
In Room Dining & Mini Bar Associate
Trip By Windham
04.2018 - 10.2019
In Room Dining Waiter
Westin Abu Dhabi Gold resort & Spa, Abu Dhabi
05.2016 - 03.2018
Waiter
Hilton Sharjah
07.2015 - 04.2016
Waiter
Pandanus Beach Resort & Spa
12.2013 - 04.2015
Training Waiter
French Villa
05.2012 - 06.2013
Person-IN-Charge-Advanced Certification - Food Hygiene and Quality Services
Splendid Quality Consultants
Computer concept windows operating systems MS Office - undefined
Train the Trainer work Skills Certificate - Team leader & skills development
Westin Abu dhabi Golf Resort & Spa
23rd National Bartenders Cocktails &Flaring Competition - Food & Beverage
Ceylon Hotel School Graduates Association
Certificate in Information Technology Skills - Computer science
London Academy of Information Technology
Diploma - Hotel Management
Swiss Lanka Hotel School
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