LAZAR GEORGE LOUIS

• Led and supervised daily operations, setting performance targets and managing a team of 20 to drive high productivity and efficiency.
• Executed customer onboarding and registration with precision, ensuring compliance with company standards.
• Delivered exceptional customer service by proactively resolving issues and enhancing overall experience.
• Identified operational gaps and implemented solutions through effective cross-team coordination.
• Fostered a disciplined and productive work environment while supporting overall business operations.

• Increased revenue by 20% through upselling and team training
• Supported daily operations, ensured target achievement, and managed reporting, documentation, email communication, and stock replenishment with high efficiency
• Managed and coached a team of 11 staff to improve performance
• Maintained customer service, VM standards, and inventory control

• Ensured strict compliance with ALDO SOP standards to drive operational excellence
• Led daily store operations, managing a team of 9 to consistently achieve targets
• Trained, coached, and developed staff to maximize productivity and performance
• Maintained organized stockroom and strong inventory control practices
• Partnered with management to execute promotions while ensuring smooth daily operations
• Maintained an organised stock room for easy accessibility of goods.

• Managed daily store operations, including visual merchandising, space planning, housekeeping, sales, and expense control
• Planned and executed sales and marketing strategies, boosting repeat customer revenue from 9% to 30%
• Monitored inventory levels and ensured timely stock replenishment, serving as primary point of contact for inventory coordination
• Streamlined administrative processes to enhance overall store efficiency
• Recognized as Employee of the Month twice for outstanding performance
• Awarded Best Excellent Store – South Region (2016) at Blackberrys

• Delivered attentive, customer-focused service with a subtle sales approach, resolving issues to ensure high customer satisfaction
• Recruited, trained, and mentored a cohesive team to achieve targets and maintain service quality
• Planned and executed successful sales events, festival promotions, and marketing campaigns
• Leveraged concept selling and customer database insights to drive sales and engagement
• Built a track record of enhancing customer experience while achieving business objectives

• Built effective tie-ups with neighborhood stores and corporate clients, driving sales of gift vouchers and increasing store footfall
• Maintained strict adherence to SOPs to ensure operational consistency and service excellence
• Monitored inventory levels and acted as the primary contact for replenishment, pricing, and display issues
• Ensured quick resolution of operational challenges, enhancing customer retention and satisfaction
• Oversaw store presentation and compliance with SOP standards for merchandising and displays

Supported the store manager by preparing daily reports, managing inventory, maintaining documentation, driving performance improvement in low-performing categories, overseeing visual merchandising, and conducting staff briefings.

• Prepared daily reports and maintained accurate documentation to support the store manager.
• Managed inventory and ensured optimal stock levels.
• Identified low-performing categories and implemented strategies to drive performance improvement.
• Oversaw visual merchandising to enhance in-store presentation and customer experience.
• Conducted staff briefings to align the team on goals and operational priorities.