Lina Marcela Correa
Dubai,UAE
Summary
Sales and negotiation expert with proven success in client relationship management and bilingual communication. Skilled in digital marketing strategies and team leadership, consistently achieving positive results in various business settings. Focused on utilizing expertise to drive growth and improve organizational performance.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work history
Customer service representative
Juan Valdez Café
Dubai, UAE
02.2024 - 12.2025
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Processed orders and managed customer accounts using internal systems effectively.
- Collaborated with team members to streamline service procedures and enhance workflow.
- Provided detailed product information to help customers make informed decisions.
- Delivered high-quality customer service in a busy café environment
- Greeted customers, took orders accurately, and handled payments
- Resolved customer complaints professionally and efficiently
- Maintained a clean, organized, and welcoming store environment
- Worked collaboratively with team members to ensure smooth daily operations
- Followed company standards for service quality and hygiene
Sales Executive
Essentia S.A
01.2021 - 01.2024
- Developed sales strategies to acquire new clients and retain existing ones.
- Managed relationships with key clients, providing personalized attention and tailored solutions.
- Prepared sales reports and market analysis to support strategic decision-making.
Sales Executive
Tercio Pelos y Peluches LT
01.2020 - 01.2023
- Identifying business opportunities in local markets
- Building and maintaining relationships with new and existing clients, ensuring high retention rates.
- Coordinating and monitoring sales projects, consistently exceeding monthly and annual targets.
- Implementing direct marketing strategies to maximize sales.
- Analyzing sales data and preparing reports to support strategic decision-making.
Education
High school -
Liceo santa librada
Psychology
National Distance University UNAD
Marketing
University Piloto De Colombia
Business English Course - undefined
Inglish Path
Skills
- Sales and negotiation skills
- Bilingual communication
- Client relationship management
- Digital marketing expertise
- Team leadership
LANGUAGE
Spanish- Native lenguage
English- B2
Timeline
Customer service representative
Juan Valdez Café
02.2024 - 12.2025
Sales Executive
Essentia S.A
01.2021 - 01.2024
Sales Executive
Tercio Pelos y Peluches LT
01.2020 - 01.2023
Psychology
National Distance University UNAD
Marketing
University Piloto De Colombia
Business English Course - undefined
Inglish Path
High school -
Liceo santa librada