Reading
Linju K K
Branch In-Charge
Sharjah
Summary
Dedicated, result oriented professional with 7+ years of experience in providing customer service successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Branch In-Charge
Federal Exchange LLC
Sharjah
02.2022 - 04.2023
- To provide excellent customer service at branch customer.
- Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc.
- To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion.
- Prepare End of day report & cash reconciliation.
- To provide information of new or additional services.
- To maintain records, prepares reports and performs work processing assignments & related clerical duties.
- To give information to customer about different modes of transaction, rates for different transaction/prices.
- To give information on local promotions & activities and other info that provides valuable service to our customers.
- To contribute towards branch business development.
Investment Advisor Cum Supporting Executive
Motilal Oswal
Sharjah
07.2019 - 09.2021
- Consult investment analysts.
- Research financial markets and report to clients.
- Monitor clients' investments.
- Developed and maintained strong relationships with clients to maximize satisfaction
Customer Service Specialist Head Cashier
City Exchange LLC
Sharjah
11.2015 - 01.2017
- Ensuring transactions are completed in efficient manner with high level of accuracy.
- Open / close branches as required and ensuring all tasks and checks are completed.
- Follow compliance procedures, company policies and abides by all health and safety guidelines as per company standards.
- Performs administrative tasks such as filing, generating reports and maintaining mail correspondence.
- Provides support and information to customers, over counter and by phone.
- Maintains cash float and follows balancing and reconciling procedures; prepares daily ‘End of Day' sheet at close of each business day.
Assistant Manager
ICICI Bank Ltd.
Kerala
04.2014 - 04.2015
- Assistant Manager who provides best Retail Banking service to customers.
- Giving supervision to Personal Banker.
- Dealing with customer complaints that can't be solved by front-line staff.
- Branch Operations and ensuring that premises are fit for business.
- Managing budgets and meeting targets.
- Making reports.
- Customer Adviser.
- Hire, train, and supervise customer service representatives and financial service managers.
- Enforce bank regulations and oversee bank security measures.
- Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels.
- Work to gain and retain customers by maintaining high standards of customer service.
Personal Banker
ICICI Bank Ltd.
Kerala
08.2011 - 04.2014
- Personal Banker who provides best banking service to customers.
- Performed tasks as Senior Customer Service Officer in Service Quality Team.
- Responsibilities taken for Bank Operations/ Back office duties.
- Handling Cash, Clearing, Asset servicing.
- Other branch operational activities in areas of teller, vault, and safe deposit.
- Cross-selling Bank's products and services
- Building regular follow-ups with customers.
- Opening, maintaining, and closing of all account types.
- Assisting customers in their selection of various accounts and financial services.
- Promote special features and opportunities of bank to new customers.
- Advising customers for better savings and wealth management.
Education
Post Graduate Diploma in Banking Operation - Banking Operation
IFBI
Kochin - Kerala 01.2011 - 08.2011
Bachelor of Commerce in Computer Application - Commerce
MG University
Kochin - Kerala 06.2007 - 03.2010
Skills
Banking
Service support
Strategic selling
Product knowledge
Cash Handling
Written and verbal communication
Interests
Listening to Music
Timeline
Branch In-Charge
Federal Exchange LLC
02.2022 - 04.2023
Investment Advisor Cum Supporting Executive
Motilal Oswal
07.2019 - 09.2021
Customer Service Specialist Head Cashier
City Exchange LLC
11.2015 - 01.2017
Assistant Manager
ICICI Bank Ltd.
04.2014 - 04.2015
Personal Banker
ICICI Bank Ltd.
08.2011 - 04.2014
Post Graduate Diploma in Banking Operation - Banking Operation
IFBI
01.2011 - 08.2011
Bachelor of Commerce in Computer Application - Commerce
MG University
06.2007 - 03.2010