LISA LINUS D’LIMA
Melbourne,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Guest Relation Executive
Myst Spa, Spa
03.2016 - 08.2022
- Greeting clients and meeting all VIPs on arrival.
- Coordinating check-ins and check-outs.
- Informing guests about hotel amenities: This includes pool, spa, and other amenities
- Recommending on-site amenities.
- Overseeing employees
- Room preparation for special occasions
- Arranging reservations
- Handling complaints
- Taking care of guests with special needs
- Communication- I was responsible for maintaining open lines of communication between staff and guests.
- Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.
Senior Hostess- Fine Dining Restaurant
Signature By Sanjeev Kapoor, Melia Hotel
Dubai, UAE
12.2013 - 03.2016
Customer Care Associate
DHFL
07.2013 - 12.2013
Guest Service Representative, (Trainee)
China Town restaurants, Grand Hyatt Mumbai
04.2011 - 10.2011
Education
Bachelor of Arts - English Literature
Mumbai University
Mumbai, India06.2013
High School Diploma -
ST. Andrew’s College
Mumbai, India05.2010
Skills
- Computer proficiency
- Leadership skills
- Communication skills
- Problem-solving ability
- Teamwork
- Fast learner
- Planning ahead
- Outgoing personality
Accomplishments
• Won the Gold award in “Spa and Fitness Person of the Year 2018” by Hospitality excellence awards.
• Won "Upseller of the year” for Spa in 2017
• Won ‘Best swimmer’ in 2012 at Renaissance Federation Club.
• Certified First Aider
• Completed diploma in karate from Japan Karate Association.
• Awarded ‘Best Employee’ for the year 2015 in F&B Department.
Affiliations
Aviation, hospitality and travel tourism
Timeline
Senior Guest Relation Executive
Myst Spa, Spa
03.2016 - 08.2022
Senior Hostess- Fine Dining Restaurant
Signature By Sanjeev Kapoor, Melia Hotel
12.2013 - 03.2016
Customer Care Associate
DHFL
07.2013 - 12.2013
Guest Service Representative, (Trainee)
China Town restaurants, Grand Hyatt Mumbai
04.2011 - 10.2011
Bachelor of Arts - English Literature
Mumbai University
High School Diploma -
ST. Andrew’s College
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