LISA LINUS D’LIMA
Melbourne,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Guest Relation Executive
Myst Spa, Spa
Dubai, UAE
03.2016 - 08.2022
- Greeting clients and meeting all VIPs on arrival.
- Coordinating check-ins and check-outs.
- Informing guests about hotel amenities: This includes pool, spa, and other amenities
- Recommending on-site amenities.
- Overseeing employees
- Room preparation for special occasions
- Arranging reservations
- Handling complaints
- Taking care of guests with special needs
- Communication- I was responsible for maintaining open lines of communication between staff and guests.
- Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.
Senior Hostess- Fine Dining Restaurant
Signature By Sanjeev Kapoor, Melia Hotel
Dubai, UAE
12.2013 - 03.2016
Customer Care Associate
DHFL
07.2013 - 12.2013
Guest Service Representative, (Trainee)
China Town restaurants, Grand Hyatt Mumbai
04.2011 - 10.2011
Education
Bachelor of Arts - English Literature
Mumbai University
Mumbai, India06.2013
High School Diploma -
ST. Andrew’s College
Mumbai, India05.2010
Skills
- Computer proficiency
- Leadership skills
- Communication skills
- Problem-solving ability
- Teamwork
- Fast learner
- Planning ahead
- Outgoing personality
Accomplishments
• Won the Gold award in “Spa and Fitness Person of the Year 2018” by Hospitality excellence awards.
• Won "Upseller of the year” for Spa in 2017
• Won ‘Best swimmer’ in 2012 at Renaissance Federation Club.
• Certified First Aider
• Completed diploma in karate from Japan Karate Association.
• Awarded ‘Best Employee’ for the year 2015 in F&B Department.
Affiliations
Aviation, hospitality and travel tourism
Timeline
Senior Guest Relation Executive
Myst Spa, Spa
03.2016 - 08.2022
Senior Hostess- Fine Dining Restaurant
Signature By Sanjeev Kapoor, Melia Hotel
12.2013 - 03.2016
Customer Care Associate
DHFL
07.2013 - 12.2013
Guest Service Representative, (Trainee)
China Town restaurants, Grand Hyatt Mumbai
04.2011 - 10.2011
Bachelor of Arts - English Literature
Mumbai University
High School Diploma -
ST. Andrew’s College