Liza Thimangu
Dubai
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Operations Supervisor- Remotely in Dubai
Footlabworld
Porto
04.2022 - Current
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Prepared reports on operational performance metrics and presented them to management team.
- Developed strong relationships with customers through excellent customer service practices.
Head of Reception /Sales Events Coordinator
Footalb
Dubai
06.2021 - 02.2022
- Greeted guests upon arrival at each event and provided them with necessary information.
- Responded promptly to inquiries about upcoming events via email or phone calls.
- Coordinated parties, corporate events and fundraisers for clients.
- Oversaw registration process for attendees at each event.
- Collaborated closely with sales team members to design promotional activities for upcoming events.
- Provided customer service support throughout the duration of each event.
Guest Services Supervisor
Media Rotana Hotel
Dubai
11.2018 - 03.2021
- Assisted customers by providing hotel information and resolving common complaints.
- Managed guest check-in and check-out processes, ensuring efficiency and accuracy.
- Coordinated VIP guest arrivals and departures, ensuring personalized service and attention to special requests.
- Input and confirmed reservations for guests.
- Participated in weekly management meetings to report on department performance and discuss strategies.
- Provided guidance and support to junior staff members when required.
- Conducted regular performance evaluations of guest services staff, providing feedback and development opportunities.
Education
Diploma - Business Administration
Maasai Institute
Kenya11-2012
Diploma - Personal Training
MYPT
DubaiSkills
- Team Training
- Motivational skills
- B to B sales
- Excellent communication skills
- Fitness routines
- Passion for fitness
- Customer service focus
Affiliations
- Marathon runner
- Fitness enthusiast
Accomplishments
- Second position in the women's category at Mai Run
Timeline
Operations Supervisor- Remotely in Dubai
Footlabworld
04.2022 - Current
Head of Reception /Sales Events Coordinator
Footalb
06.2021 - 02.2022
Guest Services Supervisor
Media Rotana Hotel
11.2018 - 03.2021
Diploma - Business Administration
Maasai Institute
Diploma - Personal Training
MYPT
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