Loubna Tachrifet Taghi

Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.

Increased revenue with upselling techniques and promoting additional services or packages to guests during treservation process.

• Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
• Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Managed reservations system proficiently, preventing overbooking or reservation conflicts.
• Collaborated with sales teams to secure group reservations and generate revenue.
• Answered telephone calls and emails to assist customers in making reservations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Demonstrated versatility by cross-training in multiple roles within the establishment.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Managed reservations system effectively, minimizing mix-ups and overbooking.
• Handled emergency situations calmly and professionally while following proper protocols.