Adil Haroon
Summary
Enthusiastically seeking a challenging position in a reputed and task oriented organization which should allow me to utilize my skills and abilities, to perform at my level best in an active environment, where I can prove myself as a dynamic part of that environment. My goal is a long term association with a strong and growing organization and to become an expert in the field of hospitality management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservations Sales Agent
Raffles The Palm Dubai
Dubai, United Arab Emirates
01.2023 - Current
- Morning reports i.e Pick up report, STR update, and outlets report on daily basis
- Taking reservations through phone, email, CRS system and accurately inputting into the system
- Able to make reservations, cancellations, and answer queries on room rates, hotel facilities, services, and special promotions
- Fastcom and Booking.com commission checking on daily basis
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Clearing all the no shows and cancellations report following the policies and ensuring the applicable charges are raised accordingly
- Maintain communications to clients through efficient and prompt email reply in relation to reservation inquiry and confirmation
- Interact with the sales team regarding groups, long stays and promotions
- Review arrival and entered on and by report daily
- Handling group reservations and maintaining good working relationship with other departments and keep close contacts with regular guests ensuring their needs are identified.
Reservations Sales Agent
InterContinental Dubai Marina Hotel
Dubai, United Arab Emirates
12.2018 - 12.2022
- Morning reports i.e Pick up report, STR update, and outlets report on daily basis
- Taking reservations through phone, email, CRS system and accurately inputting into the system
- Able to make reservations, cancellations, and answer queries on room rates, hotel facilities, services, and special promotions
- LCU and booking.com commission checking on daily basis
- Clearing all the no shows and cancellations report following the policies and ensuring the applicable charges are raised accordingly
- OXI balancing, Visa processing, handling restaurant reservations
- Maintain communications to clients through efficient and prompt email reply in relation to reservation inquiry and confirmation
- Interact with the sales team regarding groups, long stays and promotions
- Review arrival and entered on and by report daily
- Handling group reservations and maintaining good working relationship with other departments and keep close contacts with regular guests ensuring their needs are identified.
Housekeeping Attendant/Runner
InterContinental Dubai Marina Hotel
02.2017 - 12.2018
Education
Hospitality -
Pakistan Institute of Tourism and Hotel Management
07.2013
Bachelors in Commerce -
University of Karachi
07.2011
Skills
- Departmental Trainer
- Team building
- Exceptional communication skills
- Motivational
- Leadership & Teamwork
- Handling Pressure
- Voraciousness
- Reservation Software Expertise
- Problem-solving abilities
Certification
- GROW Program, Raffles The Palm Dubai, Accor - 3 months
- Departmental Trainer, Raffles The Palm Dubai, Accor - 2 months
- Summer School, InterContinental Dubai Marina Hotel, Dubai, 2 months
- Revenue Reservations, Rotana Hotels, Dubai, 03/01/16, 06/01/16
Additional Information
- Raffles The Palm - Accor
- InterContinental Dubai Marina - IHG Hotels & Resorts
- Towers Rotana Hotel - Rotana Hotels & Resorts
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Hobbies and Interests
- History
- Sketching
- Online Trading
- Languages
- Technology
Projects
Systems Limited Program, Karachi, 03/01/10, 01/01/11, (NRIES) American mortgage company's insurance files checking and adjusts their documents with errors as business process outsource operator
Timeline
Reservations Sales Agent
Raffles The Palm Dubai
01.2023 - Current
Reservations Sales Agent
InterContinental Dubai Marina Hotel
12.2018 - 12.2022
Housekeeping Attendant/Runner
InterContinental Dubai Marina Hotel
02.2017 - 12.2018
Hospitality -
Pakistan Institute of Tourism and Hotel Management
Bachelors in Commerce -
University of Karachi