Louma Mhanna
Dubai
Summary
Accomplished Channel Manager offering 10 years of experience developing and maximizing businesses in Oil&Gas, and Tech. industries. Diligent in building and retaining accounts by providing support and attentive service. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Successful record of expanding network connections through persuasive brand imaging.
Overview
17
17
years of professional experience
Work History
Channel Business Manager
MILESTONE SYSTEMS
2023.04 - Current
- As a Channel Business Manager for Milestone Systems, I'm responsible for developing and managing a network of partners and resellers to drive sales and grow market share for the company's products and services
- I created and executed strategic plans to increase channel revenue, trained and supported partners, and collaborated with cross-functional teams to ensure success
- My leadership and business development skills helped to achieve consistent growth and exceed sales targets
- Sales Results: Achieved 115% of annual sales target, generating $2.5 million in revenue in 2023
- Grew channel sales by 28% year-over-year through strategic partner management
- Onboarded and trained 10 new partners, resulting in a 15% increase in coverage
- Developed and launched a new reseller program, leading to a 20% increase in partner engagement.
- Developed and executed channel marketing programs for increased brand visibility and revenue growth.
- Increased customer satisfaction levels through attentive account management practices combined with proactive issue resolution strategies.
Inside Channel Manager
MILESTONE SYSTEMS
2019.09 - 2023.03
- Identify, qualify, and onboard system integrators to set their accounts as reseller partners for our VMS solutions
- Build relationships with key decision makers in the channel of technology partners, distributors, and match customers with the right video analytics vendors to meet project requirements and close deals
- Sales Results: Onboarding more than 100 system integrators from Egypt and Levant territories in 2.5 years
- Achieving 38% YOY revenue growth in 2021 and 55% in 2022
- Conducting 40 sales webinars and 12 seminars to develop our reseller partners skills and enhance their knowledge in our solutions and tools
- 95% accuracy in forecasting, ELT recognition award for outstanding performance in 2020 and 2021.
- Facilitated channel engagement to support territory sales goals.
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
Inside Sales Representative
SIEMENS ENERGY
2013.12 - 2019.06
- Prepare formal bids and proposals, using Oracle system, Salesforce, and available tools to issue quotes on an accurate and timely basis while liaising and coordinating with the relevant factories and engineering
- Build relationships with key decision makers and match customers with the right solutions for their needs
- Sales Results: Territory rotation for 5 years resulting in experiencing several markets in the MENA region and building firm customer relationship with over 20 accounts
- Consistently meeting my KPI for 90% of my requests
- Achieving the highest sales of the year in 2014 for Saudi account working closely with the account manager to close the major deals
- Contributing in the achievement of 95% on time delivery by Coordinating with various overseas factories, local stock location as well as with the freight forwarders.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Inside Sales Representative
Computer Information Systems
2009.08 - 2013.07
- Communicating with Africa entities' managers to process their software & hardware orders for Africa area
- Supporting Pre-sales manager coping with different international suppliers (Hp, Cisco, Acer, Fujitsu, Microsoft, Unitek and DeLL) to get the best prices with a convenient lead time
- Sales Results: Submission of 60 quotes monthly on average for an approximate value of 2 MM$
- Exceeding the booking forecast by 150% quarterly in 2012 coordinating with the sales managers
- Built firm relationships with various international freight forwarders and inspection companies which enhanced the delivery time drastically.
Accountant
National Oilwell Varco, NOV
2007.08 - 2009.06
- Generating key reports and analyzing resulting to support decision making and taking actions as required
- Handling payments against suppliers' invoices (cheques and transfers) for three different divisions of the company
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Booking invoices and posting payments using 3 different systems.
Education
Certificate in Strategic Negotiations -
INSEAD
Online05.2024
Associates of Accounting And Finance - Finance And Accounting
Notre Dame De La Consolata, NDC
Lebanon07.2006
Skills
- Territory Management & Customer Support
- Presentation skills
- Networking Skills
- Business-to-Business Sales
- Business Development
- Data-driven decision-making
- Partner recruitment
- Relationship Management
certificates
- MCDE (Milestone Certified Design Engineer) certificate – Dubai, UAE, 2021
- Art History course certificate from the beginning till the 19th century – Art Experts, Dubai, UAE, 2016
Personal Information
- Date of Birth: 03/05/1985
- Nationality: Lebanese
References
Available on request.
Hobbies and Interests
- Art history & architecture
- Gastronomy
- Cultures
- Languages
- Yoga
- Muay Thai
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Channel Business Manager
MILESTONE SYSTEMS
2023.04 - Current
Inside Channel Manager
MILESTONE SYSTEMS
2019.09 - 2023.03
Inside Sales Representative
SIEMENS ENERGY
2013.12 - 2019.06
Inside Sales Representative
Computer Information Systems
2009.08 - 2013.07
Accountant
National Oilwell Varco, NOV
2007.08 - 2009.06
Certificate in Strategic Negotiations -
INSEAD
Associates of Accounting And Finance - Finance And Accounting
Notre Dame De La Consolata, NDC
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