Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lovelyn Manalo

Lovelyn Manalo

Dubai

Summary

Dynamic professional with a proven track record at Apparel Group, enhancing customer satisfaction through expert merchandising and exceptional customer service. Skilled in SAP and POS system operation, I excel in teamwork, problem-solving, and efficient time management. Achieved significant improvements in store layout and team performance, demonstrating a strong ability to drive results and collaborate effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ASICS SALES ASSOCIATE / IN STORE VM

Apparel Group
Dubai
12.2023 - Current
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.

ATHLETES CO. SALES ASSOCIATE / IN STORE VM

Apparel Group
Dubai
01.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.

FOOD MANAGEMENT SUPERVISOR

IKCON
Dubai
07.2020 - 01.2021
  • Implemented comprehensive risk management strategies to mitigate potential threats while ensuring the successful execution of projects.
  • Handling reports in entire store receiving, wastage, ordering and monthly inventory.
  • Visiting all food station per brand and monitor all food requirements (FIFO).
  • Coordinate to Head Chef and Senior Chef for their requirements.
  • Transact all files in SAPAAD.

CASHIER / FRONT DESK RECEPTIONIST

SAVORY CHICKEN RESTAURANT
RESORTS WORLD MANILA
01.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

CHELSEA LADIES' SHOES STORE MANAGER

JFRL
PHILIPPINES
02.2017 - 12.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Trained and guided team members to maintain high productivity and performance metrics.

SECRETARY / BACK-OFFICE ASSISTANT

MAGNOLIA INC.
PHILIPPINES
01.2015 - 01.2016
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Transact using System Application program ( SAP ).
  • Monitor FIFO ( First In - First Out ).
  • Created informative training manuals to help new hires acclimate quickly to their roles as Back Office Assistants.

CASHIER

SM SUPERMARKET
PHILIPPINES
01.2014 - 11.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Education

BASIC HAIR AND MAKE UP

FILIPINO INSTITUTE
ABU DHABI
02.2020

BS. MARITIME SCIENCE AND TECHNOLOGY PROGRAMING

SOUTHERN LUZON COLLAGE
PHILIPPINES
03.2014

Bachelor of Science - BS. INTERNATIONAL TRAVEL AND TOURSIM MANAGEMENT

LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE
PHILIPPINES
2011

Bachelor of Science - BS. INTERNATIONAL HOSPITALITY MANAGEMENT

LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE
PHILIPPINES
2010

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • POS System Operation
  • Merchandising knowledge
  • Stocking and Receiving
  • MS Office
  • Transact using System Application Program ( SAP )
  • Transact using SAPAAD
  • Store Opening and Closing
  • Goal-Driven

Certification

  • Certified ATHLETHE'S CO OUTSATNDING VM CHAMPION, APPAREL GROUP - 2022

Timeline

ASICS SALES ASSOCIATE / IN STORE VM

Apparel Group
12.2023 - Current

ATHLETES CO. SALES ASSOCIATE / IN STORE VM

Apparel Group
01.2021 - 12.2023

FOOD MANAGEMENT SUPERVISOR

IKCON
07.2020 - 01.2021

CASHIER / FRONT DESK RECEPTIONIST

SAVORY CHICKEN RESTAURANT
01.2018 - 01.2019

CHELSEA LADIES' SHOES STORE MANAGER

JFRL
02.2017 - 12.2017

SECRETARY / BACK-OFFICE ASSISTANT

MAGNOLIA INC.
01.2015 - 01.2016

CASHIER

SM SUPERMARKET
01.2014 - 11.2014

BASIC HAIR AND MAKE UP

FILIPINO INSTITUTE

BS. MARITIME SCIENCE AND TECHNOLOGY PROGRAMING

SOUTHERN LUZON COLLAGE

Bachelor of Science - BS. INTERNATIONAL TRAVEL AND TOURSIM MANAGEMENT

LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

Bachelor of Science - BS. INTERNATIONAL HOSPITALITY MANAGEMENT

LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE
Lovelyn Manalo