Kristine Ilaw
Sales Associate
Dubai,UAE
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 1000+ customers daily. Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising.
Overview
1
1
Language
2
2
Certifications
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Sales Associate / Cashier / VM / Store Keeper /Administrative Assistant
G.M.G. LLC, SUN AND SANDS SPORTS LLC
Dubai , United Arab Emirates
03.2014 - Current
- March 23,2014 – UP TO PRESENT.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Completed orders through SAP system and organized product deliveries to meet customer timetables.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Tracked stock using company inventory management software.
Cashier
Majid Al Futtaim – Carrefour Market Mazaya Center Dubai UAE
Dubai , United Arab Emirates
02.2011 - 03.2014
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift.
- Assist with store stocking, floor-sets and opening/closing procedures.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed and resolved differences between accounting information and cash drawer.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales circulars and monitored price changes.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Customer Service, Technical Support Representative
INFOCOM TECHNOLOGIES
Citimotors Bldg. Pasong Tamo
Makati City , Philippines
03.2008 - 01.2011
- Respond to phone calls professionally and courteously.
- Respond to customer inquiries and requests and resolve them.
- Provide information about products and services to customers.
- Take customer orders on phone and transfer to appropriate departments.
- Follow up customer inquiries and requests.
- Providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription.
- Maintaining client relationships through Technical Support for existing and potential customers who have questions and concerns about a product or service.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Resolved system, hardware and telephone issues within 24 hours, improving efficiency among all departments.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Performed tests of functionality, security and performance of different workstations and devices.
SALES ASSOCIATE
SM DEPARTMENT STORE
Taguig City , Philippines
05.2002 - 02.2008
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Associate of Science - Associate in Computer Science
Pateros Technological College
Manila, Philippines 01.2000 - 01.2002
Skills
Customer Service
undefinedCertification
Building the Excellence mindset
Timeline
Building the Excellence mindset
03-2021
Hattrick Top Seller Award
02-2016
Sales Associate / Cashier / VM / Store Keeper /Administrative Assistant
G.M.G. LLC, SUN AND SANDS SPORTS LLC
03.2014 - Current
Cashier
Majid Al Futtaim – Carrefour Market Mazaya Center Dubai UAE
02.2011 - 03.2014
Customer Service, Technical Support Representative
INFOCOM TECHNOLOGIES
Citimotors Bldg. Pasong Tamo
03.2008 - 01.2011
SALES ASSOCIATE
SM DEPARTMENT STORE
05.2002 - 02.2008
Associate of Science - Associate in Computer Science
Pateros Technological College
01.2000 - 01.2002
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