Mᴜʜᴀᴍᴍad ZuʟғIQaʀ
Dubai,United Arab Emirates
Summary
Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers.
Overview
13
13
years of professional experience
Work history
Guest relations officer
The Icon Casa Living Vacation Holiday Homes
Dubai, UAE
03.2017 - Current
- Reported on daily call volume and resolution statistics to aid in annual performance evaluations.
- Resolved customer issues efficiently, seeking support from the supervisor when necessary.
- Addressed guest inquiries, providing updated and informative answers to resolve issues.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Cash Collection Officer
Emirates Transport
Dubai, UAE
05.2015 - 02.2017
Courier delivery driver
Zajel Courier Service
Dubai, UAE
05.2013 - 02.2015
Customer Sales Representative
Khalaf Obaid Mobile Phone Tr. LLC
Sharjah, UAE
07.2010 - 02.2013
Education
High School Diploma -
Allama Iqbal University
Islamabad PakistanSkills
- Excellent communicator
- Public Relations Officer
- [Industry] sales abilities
- Team player
- Market research expertise
- Guest check-in / Check-out
- Guest inquiry resolution
- Guest complaint resolution
- Guest communication
- POS [System] knowledge
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Guest relations officer
The Icon Casa Living Vacation Holiday Homes
03.2017 - Current
Cash Collection Officer
Emirates Transport
05.2015 - 02.2017
Courier delivery driver
Zajel Courier Service
05.2013 - 02.2015
Customer Sales Representative
Khalaf Obaid Mobile Phone Tr. LLC
07.2010 - 02.2013
High School Diploma -
Allama Iqbal University
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